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cdnadmin
Level 11
Level 11
This document was generated from CDN thread

Created by: Janine Graves on 19-03-2009 10:28:38 PM
Can anyone tell me how you would do step 3 below:

1. ICM instructs the Cisco Dialer to outdial customer.

2. Once customer picks up, ICM sends the call into CVP Studio app. (late payment notification app)

3. If the customer wants to make a payment, we want to grab a new line, place a call to a third party IVR,  out pulse DTMF to navigate that IVR's menu to the payment option, then out pulse the customer's account number, at which point the called party (customer) continues interaction with the third party IVR to complete the payment.

I know steps 1 and 2 are possible. But how would you do step 3?

Subject: RE: outdial caller, outdial ivr, dtmf pulse, bridge?
Replied by: Sethuramalingam Balasubramanian on 05-04-2010 10:34:47 AM
Janine, Just curious to know, did we ever get a solution for the 3rd step?
Comments
jgass
Cisco Employee
Cisco Employee

Hi,

Does anyone know if it's possible to complete step 3?

Thanks,

Jason

ptindall
Cisco Employee
Cisco Employee

Yes, it is possible but requires a custom element which hands-off to TCL.   Only something you should consider if you're willing to support complex customisation. 

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