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Phone Number pause has stopped working in some locations

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This document was generated from CDN thread

Created by: Julie Maniscalco on 08-04-2010 07:44:42 PM
Using Say It Smart, my app repeats a 10 digit phone number.  This format automatically adds the 150ms pauses.  For some reason, this has stopped working at some ingress points but not at others.  The application has NOT changed, so the issue must be on the server interpretting the vxml.  Below is the code.  The code errors out at:  <break time="150ms" /> 
The error seen in my error logs is:  SERVER ERROR: A VoiceXML exception occurred: error.badfetch.http.404 
 
Does anyone know what could be causing this sudden error to occur?


<field name="choice_fld" modal="false">
         <property name="inputmodes" value="dtmf" />
          <prompt bargein="true">
                <audio src="http://content01/acn/prod/en-us/app/ES/EN_14068.wav" />
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/5.wav"> five</audio>
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/1.wav"> one</audio>
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/2.wav"> two</audio>
                <break time="150ms" />
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/5.wav"> five</audio>
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/1.wav"> one</audio>
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/2.wav"> two</audio>
                <break time="150ms" />
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/5.wav"> five</audio>
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/1.wav"> one</audio>
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/2.wav"> two</audio>
                <audio src="http://content01/acn/prod/en-us/app/ES/EN/5.wav"> five</audio>
                <audio src="http://content01/acn/prod/en-us/app/ES/EN_14069.wav" />
            </prompt>
 
Thanks!  -Julie

Subject: RE: Phone Number pause has stopped working in some locations
Replied by: Tieying Xuan on 21-04-2010 02:33:16 PM
It's a bit strange. You know, the 404 badfetch error means the Voice Gateway couldn't get the wav file from media server. But <break> tag will only cause 150 ms pause, and won't generate any http request.
 
You'd better capture the http request packages between Voice GW and Media Server (normally it's the same one as VXML server). And to find the http request to cause the 404 badfetch error.

Subject: RE: Phone Number pause has stopped working in some locations
Replied by: Julie Maniscalco on 23-04-2010 04:07:42 PM
What was found is that the <break> tag is a TTS feature.   Even though this is a say it smart format, it uses a tts tag.  Some of the gateways that were being hit no longer had the tts feature turned on and was therefore not recognizing the command.
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