This document was generated from CDN thread
Created by: Xiong Zhen on 02-06-2009 04:23:21 AM
Hello everyone,
I install a new ccm6 system recently, and then I add an "End User", when I used makecall sample in the CiscoJTAPIClient, and try to connect to the ccm6, there is a exception occurs when init the provider as follow:
String providerString = providerName + ";login=" + login + ";passwd=" + passwd;
System.out.println ( "Opening " + providerString + "...\n" );
provider = peer.getProvider ( providerString );
the exception message is like this:
Initializing Jtapi
Opening 10.11.11.59;login=Alex;passwd=123456...
Caught exception com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- null
Did I miss anything of the configration on ccm6? btw, I tested the sample on other ccm6 works fine.
Subject: RE: Question about jtapi exception with provider on ccm6
Replied by: Anitha V on 02-06-2009 09:40:59 AM
Hi Xiong,
In this case, this exception might occur due to connectivity issue. Also, could you please check, whether the end user is part of the 'Standard CTI Enabled' user group?
Thanks and Regards,
Anitha
Subject: RE: Question about jtapi exception with provider on ccm6
Replied by: Xiong Zhen on 02-06-2009 02:08:37 PM
Hi Anitha,
Thanks for the reply. I added the "End User" with the user group as follow:
Standard CCM End User
Standard CTI Allow Control Of All Devices
Standard CTI Enabled
I think it can't be connective question because I can ping the ccm6 quickly, and the exception occus at the very begin when I want to peer.getProvider
So, any other suggestions?
Subject: RE: Question about jtapi exception with provider on ccm6
Replied by: Xiong Zhen on 04-06-2009 02:53:48 AM
Problem sloved, thanks everyone. The reason is my vista system, but I do remembered I have connect other ccm before.
