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Record with Confirm ftp problem

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This document was generated from CDN thread

Created by: Janine Graves on 20-01-2010 11:18:49 PM
Has anyone ever had the ftp portion of the record with confirm stop working? If so, how can I debug this (or fix it)?
 
I'm using the Record element to
record a message and FTP the file. It was working until a few weeks ago when traffic became heavy and more vxml gateways were added. Since then it's stopped working.
 
I've tried saving to a file on the vxml server and doing a manual FTP - that's fine.


 
 
When I ftp in the foreground, here's the error log. Any ideas???



170.65.102.41.1264027933416.425794.SFDC_VM,01/20/2010 15:52:32.542, The error was: A built-in element encountered an exception of type com.audium.server.voiceElement.ElementException. Connection reset
com.audium.server.AudiumException: A built-in element encountered an exception of type com.audium.server.voiceElement.ElementException.
    at com.audium.server.voiceElement.VoiceElementBase.getVoiceElementResult(VoiceElementBase.java:723)
    at com.audium.server.voiceElement.VoiceElementBase.service(VoiceElementBase.java:483)
    at com.audium.server.controller.Controller.goToVoiceElement(Controller.java:2460)
    at com.audium.server.controller.Controller.doPost(Controller.java:563)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:831)
    at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:639)
    at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1196)
    at java.lang.Thread.run(Thread.java:595)
 
 
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