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Redirected number not being populated by TAPI

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Created by: Engineering Department on 08-10-2009 07:13:03 PM
I am having trouble with the following Use Case:
 
1.  Robert @ ext 9500 attempts to call a Allan @ ext 9530.
2.  Allan has his line forwarded to Frank¿s ext @ 9540.
3.  Robert¿s CTI application displays ¿Allan 9530 ringing¿ and Robert¿s IP Communicator displays ¿Frank 9540 ringing¿.
 
For some reason, our CTI application is not displaying the same thing as the IPC is displaying when dialing an extension that has been forwarded.  Am I missing a UCM configuration option or a TSP configuration option or is this just something that is not currently available in the latest version of Cisco TSP?  Thanks.
 
Dustin

Subject: RE: Redirected number not being populated by TAPI
Replied by: Anitha V on 12-10-2009 06:31:38 AM
Hi Dustin,
 
which call manager version, are you using?
 
Thanks and regards,
Anitha

Subject: RE: Redirected number not being populated by TAPI
Replied by: Engineering Department on 12-10-2009 02:34:25 PM
I am noticing this issue in both CM 4.x and UCM 7.0.  How do you make TAPI aware of the party that the call is being transferred to (Franks Extension in this case)?
 
Thanks.
Dustin

Subject: RE: Redirected number not being populated by TAPI
Replied by: Anitha V on 25-11-2009 09:53:51 AM
Hi Dustin,
 
Apologies for the delay.
 
Could you please provide me with the detailed TAPI / CCM & CTI SDL & SDI logs with the DN details and timestamp?
 
Thanks and Regards,
Anitha
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