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Reloading audio prompts?

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This document was generated from CDN thread

Created by: Chris Bomba on 17-02-2010 06:34:45 PM
I recorded a new recording for en_welcome.au.  I then upload that to the flash of my router and do a "call app voice load autoatt" and also "call lang voice load autoatt".  When I call into the application I still get the old recording for en_welcome.au.
 
How do you reload that prompt?

Subject: RE: Reloading audio prompts?
Replied by: Yawming Chen on 17-02-2010 06:48:30 PM
If it is configurable in application, like in BACD
 
  you can go to that application do :
 
  param welcome-prompt xxxx.au
 
If hardcoded in the script then you may want to reload the application

Subject: RE: Reloading audio prompts?
Replied by: Aleksey Alekseev on 24-05-2010 04:09:21 PM
to reload the file
 
KDAR-VGW#audio-prompt load ?
  WORD  audio-prompt load name

Subject: RE: Reloading audio prompts?
Replied by: Yawming Chen on 24-05-2010 05:20:19 PM
If you configure it form IOS
 
do something like
  no param welcome-prompt xxxx.au
and 
param welcome-prompt xxxx.au
 
from service will do it

Subject: RE: Reloading audio prompts?
Replied by: paolo bevilacqua on 10-06-2010 01:20:13 AM
If you configure it form IOS
 
do something like
  no param welcome-prompt xxxx.au
and 
param welcome-prompt xxxx.au
 
from service will do it


Incorrect, audio prompts must be reloaded as indicated by another poster above.
Otherwise router will reuse cached prompts, no matter how may times you reconfigure the script.
Comments
Beginner

Good day!

Please help me.

I try many things, nothing work.

CISCO 2951 IOS 15.4(3)M1 -

do "audio-prompt load usbflas0://message1.au"

and no new IVR audio promt play. The old audio promt play instead.

What else can I do?

Thank you.

Cisco Employee

audio-prompt load usbflas0://message1.au


I saw usbflas0

Did you try usbflash0 ?

Beginner

Hello.

yawchen написал(а):

audio-prompt load usbflas0://message1.au


I saw usbflas0

Did you try usbflash0 ?

Yes, usbflash0:// - it just misstype in message :-)

Cisco Employee

The following works for me, try not use '//' see if it wroks


audio-prompt load flash:enter_pin.au

Beginner

I try different way, with // and without.

No way.

#clear  http client cache

% Command accepted but obsolete, unreleased or unsupported; see documentation.

h#audio-prompt loa welcome.wav

Reload of usbflash0:ivr/welcome.wav successful

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