Created by: Dimitar Dimitrov on 03-06-2010 10:45:16 AM I want to retrieve information for all skill groups (Skill Group ID, Skill Group Name), there is method GetAllSkillGroups in CtiOsSession object, which returns an empty Arguments object. What is the correct way to get all skill groups? Thanks, Mitko
Subject: RE: Retrieve all skill groups in monitor mode Replied by: Shannon McCoy on 15-07-2010 10:05:57 AM
I want to retrieve information for all skill groups (Skill Group ID, Skill Group Name), there is method GetAllSkillGroups in CtiOsSession object, which returns an empty Arguments object.
What is the correct way to get all skill groups?
I believe the GetAllSkillGroups will retrive the groups for the current agent and only when in agent mode. I have written a similar Monitor Mode app and had the same problem. The technique I use is to set my message filter to * and then take the UniqueObjectID from the SkillgroupStatistics events and use GetObjectFromObjectId to get the actual skillgroup object. Be careful though because if the CTIOS has been reset you will not get any SG stats until a member of that skillgroup logs in. Bascially pack a lunch its going to be a long day
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