Created by: Luis Yrigoyen on 15-11-2010 08:59:48 PM I need some help determining how to do RONA when running CVP 7.0. We are running ICME 7.5 and CVP 7.0 We use SIP from the ingress gateway to the CVP call server when the call comes in. The ICME 7.5 install and config states that for the Agent Desktop Settings: Ring No Answer Number: Enter the ICM DN associated with the ICM routing script that youwant to use to reroute a call that an agent has not answered. If you are deploying Unified CVP,leave this field blank. We always had a Dialed Number in the RNA so call swould get rerouted to our RNA ICM script and routed to the intended skill group.
The guide also talks about a "No Answer Timeout for Router Requery" setting in CVP, how? where? in 7.0? I also found a reference to that setting in the cisco wiki (link below) excerpt below: "... Check the RONA timers and reconfigure times. There are three system timers that affect RONA behavior: <ul> <li> Unified CVP - In VBAdmin, use SetRNATimeout to specify the number of seconds that the agent phone should ring before the call is taken away from the agent. This timeout must be longer than the Ring no Answer timeout set in the Agent Desktop settings. Use ShowRNATimeout to display the current timeout value. You must restart the Voice Browser for a setting change to take effect. </li> </ul> <ul> <li> Agent Desktop settings - set from ICM Configuration->Enterprise->Agent DeskSettings->Ring no Answer Time. Ring no Answer Dialed Number must not be set. Set the timeout to the maximum time for the agent to answer a call, for example 2 rings = 8 seconds. This timer value should be set to a shorter time than the CVP RNATimeout. </li> </ul> ..." http://docwiki.cisco.com/wiki/Transfer_and_Connect:_RONA_and_Router_Requery_Not_Working_as_Expected Is the CVP Voice Browser Configuration Utility still used. any help is appreciated, thanks
Subject: RE: RONA, How To? CVP 7.0 ICME 7.5 (running SIP) Replied by: Matthew Reiter on 15-11-2010 09:20:01 PM
The guide also talks about a "No Answer Timeout for Router Requery" setting in CVP, how? where? in 7.0?
The RNA timeout can be configured from the SIP tab of the call server configuration in the CVP Ops Console.
Is the CVP Voice Browser Configuration Utility still used.
The CVP Voice Browser Configuration Utility is only used for configuring H.323 (an alternative to SIP).
Subject: RE: RONA, How To? CVP 7.0 ICME 7.5 (running SIP) Replied by: Eric Alisson on 15-08-2012 08:57:24 AM Hi everyone,
My name is Eric and I've already done the RONA configuration using CVP.
But I have one question to do. The "Patterns for RNA timeout on outbound SIP calls" at CVP is a global configuration?
Because I have multiples operations using the UCCE and for exemple, I would like to agents at "operation Burger King" have 15 seconds ringing before the RONA works, and I would like to agents at "operation MacDonalds" have 25 seconds ringing before the RONA works.
Can I segmental the RONA configuration at "Patterns for RNA timeout on outbound SIP calls" for each agent?
Subject: RE: RONA, How To? CVP 7.0 ICME 7.5 (running SIP) Replied by: Paul Antinori on 15-08-2012 09:31:01 AM I think it is the 8.0 release where the OAMP exposes the custom ringtone pattern based on the dialed number patterns. So you can create custom ringtones based on the pattern matcher for the label used on the transfers to the agents. Make a label pattern matcher for the burger king agents separate from the mickey d's agents and provide your custom ringtone wav or http url.
Subject: RE: RONA, How To? CVP 7.0 ICME 7.5 (running SIP) Replied by: Paul Antinori on 15-08-2012 09:32:49 AM I meant RNA, not custom ringtones, you can do it for both ringtones and RNS matchers
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