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Single Step Button for blind transfer

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This document was generated from CDN thread

Created by: MICHELE MADDALENA on 30-04-2010 03:35:34 PM
Hi,
 I verified that the single step button for the blind transfer use a Calling Search Space of the incoming call (i.e. the Voice Gateway CSS).
Is there a way to let him use another CSS?
 
Thanks in advance,
Michele

Subject: RE: Single Step Button for blind transfer
Replied by: Amir Ayub on 06-01-2011 12:17:39 PM
Hi,
 I verified that the single step button for the blind transfer use a Calling Search Space of the incoming call (i.e. the Voice Gateway CSS).
Is there a way to let him use another CSS?
 
Thanks in advance,
Michele


-----------------------------------------------------------------------------------------
 
Hi michele
 
Have you find any solution. we are getting the same issue. Agent to agent dialing is disabled but when agent press the blind transfer button to transfer the call, call gets transfered on the target agent phone.
 
if you have any solution kindly email me at amir.ayub@hotmail.com
 
thanks in advance. 
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