Created by: MICHELE MADDALENA on 30-04-2010 03:35:34 PM Hi, I verified that the single step button for the blind transfer use a Calling Search Space of the incoming call (i.e. the Voice Gateway CSS). Is there a way to let him use another CSS? Thanks in advance, Michele
Subject: RE: Single Step Button for blind transfer Replied by: Amir Ayub on 06-01-2011 12:17:39 PM
Hi, I verified that the single step button for the blind transfer use a Calling Search Space of the incoming call (i.e. the Voice Gateway CSS). Is there a way to let him use another CSS?
Thanks in advance, Michele
----------------------------------------------------------------------------------------- Hi michele Have you find any solution. we are getting the same issue. Agent to agent dialing is disabled but when agent press the blind transfer button to transfer the call, call gets transfered on the target agent phone. if you have any solution kindly email me at amir.ayub@hotmail.com thanks in advance.
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