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TAPI events for Mobile Agents

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This document was generated from CDN thread

Created by: RAMA TUMMALA on 09-11-2009 01:22:11 PM
Hi,
 
Suppose an agent is configured with Mobile Connect feature and Single Number Reach. If the calls landing on his desktop ip phone, he is not picking up and they are getting forwarded to this mobile phones on which he is taking all the calls.
 
My queries:
 
1) Does the TSPServer in the UCM generate TAPI events for this agent?
2) If yes, are the TAPI events generated for the agents desktop ip phone device or for the CTI route points which are associated with the mobile agents?
3) If the TAPI events are not generated for the agents desktop ip phone device or the mobile agents CTI route point, Is or Are there any other APIs which will generate the call state events and call info events for the mobile agents?
4) If any other APIs do generate it, kindly provide some information or document links for detailed description?
 
Thanks,
  Santosh
 
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