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The agent is already LOGGED ON error

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This document was generated from CDN thread

Created by: sat R on 17-08-2011 03:06:14 PM
When agent tries to connect to CTI OS server, it is providing the following failure event:
 
 eCTIOSFailureEvent

    (PeripheralID:5000 FailureCode:11 PeripheralErrorCode:0
AgentID:32719418 EnablementMask:0x1400000
UniqueObjectID:agent.5000.32719418 EventID:536870924
MessageID:eControlFailureConf MessageType:38 ErrorMessage:The request
failed because a timeout limit was exceeded. EventType:2
FilterTarget:agent.5000.32719418
TargetCILClientID:.1408dotNET_Sess(30180123)_EvtThd(15)
BlockAllEvents:True)

and CTI OS client tries failover post which it is dumping the following error continuously
 
eCTIOSFailureEvent

    (PeripheralID:5000 FailureCode:11 PeripheralErrorCode:10102
AgentID:32719418 EnablementMask:0x1400000
UniqueObjectID:agent.5000.32719418 EventID:536870924
MessageID:eControlFailureConf MessageType:38 ErrorMessage:IPCC Error
[10102]The agent is already LOGGED ON EventType:2
FilterTarget:agent.5000.32719418
TargetCILClientID:.1408dotNET_Sess(30180123)_EvtThd(15)
BlockAllEvents:True)

Can any of you help to find out the issue. Server has a setting to force login if agent is logged in somewhere else

Subject: Re: New Message from sat R in Computer Telephony Integration Object Server
Replied by: Praveen Vyapaka on 28-09-2011 05:27:30 PM
Try reassociating the phone to the PG user on CM . See if that resolves
the issue. My guess is that your instrument should show out of service
when you execute a procmon on JTAPI .


Regards,
>  >  >  >  >  >  >
Praveen







Cisco Developer Community Forums <cdicuser@developer.cisco.com>
09/28/2011 03:59 PM
Please respond to
"cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>


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Subject
New Message from sat R in Computer Telephony Integration Object Server
(CTIOS) Toolkit - CTIOS Toolkit Questions: RE: The agent is already LOGGED
ON error






sat R has created a new message in the forum "CTIOS Toolkit Questions":

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Any suggestions would highly be appreciated.
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Subject: RE: The agent is already LOGGED ON error
Replied by: sat R on 28-09-2011 04:58:44 PM
Any suggestions would highly be appreciated.

Subject: RE: The agent is already LOGGED ON error
Replied by: sat R on 28-09-2011 09:46:32 PM
Even after reassociating the phone, similar issue is occurring randomly when tries to login. For instance, out of 1000 agents - some % are getting this error and goes off after tries couple of times in 5 - 10 mts interval

Server side log also doesnt help much - server side log for the same is attached below


10:35:29:103 CTIOS1-ctios Trace: >> CG: [agent.5000.47981578]:EVT: eControlFailureConf( 22 ): The object is in
                the incorrect state for the request., Periph Err: 10102
10:35:29:103 CTIOS1-ctios Trace: CNotSecurePacket(04C0FF20)::~CNotSecurePacket()
10:35:29:103 CTIOS1-ctios Trace: CNotSecurePacket(04C0FF20)::Empty()
10:35:29:103 CTIOS1-ctios Trace: CNotSecurePacket(04C0FF20)::ResetMemberVariables()
10:35:29:103 CTIOS1-ctios Trace: CNotSecurePacket(04C0FF20)::CNotSecurePacket()
10:35:29:103 CTIOS1-ctios Trace: CNotSecurePacket(04C0FF20)::ResetMemberVariables()
10:35:29:103 CTIOS1-ctios Trace: Event contained UniqueObjectID agent.5000.47981578.
10:35:29:103 CTIOS1-ctios Trace: CallConnectionEA::HandleControlFailureConferiphErrCode=10102,
                Symbol=PERERR_TELDRIVE_AGENTALREADYSIGNEDON, /nErrMsg = The agent is already
                LOGGED ON
10:35:29:103 CTIOS1-ctios Trace: [agent.5000.47981578] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22
                PeripheralErrorCode:10102 AgentID:47981578 UniqueObjectID:agent.5000.47981578
                MessageID:eControlFailureConf MessageType:eSetAgentStateRequest
                ErrorMessage:IPCC Error [10102]The agent is already LOGGED ON
                TargetCILClientID:.844dotNET_Sess(30180123)_EvtThd(19))
10:35:29:103 CTIOS1-ctios Trace: <-- SND CLIENT[.844dotNET_Sess(30180123)_EvtThd(19)]:
                [agent.5000.47981578]:EVT: eControlFailureConf( 22 ): The object is in the
                incorrect state for the request., Periph Err: 10102


Subject: RE: New Message from sat R in Computer Telephony Integration Object Server
Replied by: David Lender on 29-09-2011 01:29:30 PM
Suggest  you duplicate the issue with the out of box CTIOS Agent desktop and then open a TAC Service Request.
Comments
Community Member

logged in to either PG1A or PG1B

open CMD

type : procmon instance name PG1A or PG1B pim1

type: resetas AgentID

to verify:

type: dagent Agent

you will then see the agent state.

thanks,

Peguy

Community Member

ogged in to either PG1A or PG1B

open CMD

type : procmon instance name PG1A or PG1B pim1

type: resetas AgentID

to verify:

type: dagent Agent

you will then see the agent state.

thanks,

Peguy

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