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The VBCLIENT_REMOVED Alert

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This document was generated from CDN thread

Created by: Gerard O'Rourke on 15-12-2010 09:39:11 AM
Does anyone know what the VBCLIENT_REMOVED alert is caused by?
Its seems to be removing / adding (when clearing) a VXML gateway, i.e. the VXML Gateway is the VB client?
 
We are getting a fair few of these alerts, but they seem to have no impact on system.
I woudl just like to know what they are, and when / why would you expect an alert / clear to occur.

Anyone ???
 
Regards,
Gerard

Subject: RE: The VBCLIENT_REMOVED Alert
Replied by: Gerard O'Rourke on 06-01-2011 09:57:19 AM
This alert can be ignored or you can reduce the chances of it occuring by increasing the Last Access Timeout from the default of 7320 to a large figure, e.g. 8 hours => 28800 seconds.
See attached screen shot for where in the CVP console you set this.
 
By default, if a VXML gateway has not been used 7320 seconds, this alert will be generated.
Since the VBClient ISN alert is critical (if the CVP CallServer voice browser is disconnected),
its not a good idea to surpress this alert, since its has the same alert ID as the CallServer VBclient. ( ISN VB versus IOS ) Cisco should have a different category of alert for ISN Voice Browsers and IOS Voice Browsers.
They should also change the default timeout to a higher value, as most customers will receive this alert in the middle of the night, if no call arrive on a VXML gateway for more than a little over 2 hours.
 
Also of note, is not actuall possible to surpress these alerts at source, as it should be per config guide.
SNMP configuration (surpressing of certain alerts by editing the CVPLogmessages.xml file) does not actually work for CVP 7 and no ES is expected. Its to be fixed in CVP 8.
 
For further details see bug CSCtb85936.

Gerard 
 
 
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