Unable to create provide r -- connect timed out

[cdnadmin]

This document was generated from CDN thread

Created by: Divya Singhireddy on 17-09-2011 02:03:00 AM
Hi ,
 
I am using JTAPI for the first time and i have installed CiscoJtapiClient 8.5 on my local machine and i am using ucm-rtplab-101.cisco.com as CUCM.
 
When i am trying to run the makecall functionality from my local machine i am getting the following error.


Caught exception com.cisco.jtapi.PlatformExceptionImpl: Unable to create provide
r -- connect timed out
 
I am using the comand below to run make call
 
java makecall <Server name> <user id> <password> 1000 <Dir Phone 1> <Dir Phone 2>
 
 
Is the  procedure which i am follwing to make call is correct?
 
Thanks,
Divya

Subject: RE: Unable to create provide r -- connect timed out
Replied by: Debesh Dhabaldeb on 17-09-2011 03:07:14 AM
Hi Divya,

Can you check if the CTIManager service is running on the UCM box ?

regards,
Debesh.

Subject: RE: Unable to create provide r -- connect timed out
Replied by: Divya Singhireddy on 17-09-2011 04:05:29 AM
Hi ,

Can you lplease et me know how to check CTIManager service is running on UCM box?

Thanks,
Divya

Subject: RE: Unable to create provide r -- connect timed out
Replied by: Debesh Dhabaldeb on 17-09-2011 04:16:09 AM
Login to the UCM box using the admin credentials
-> go to the navigation drop down box on the top right corner and select the serviceability page
-> go to the tools tab and select the Control Center-Feature Services option


There you will have a service for CTIManager. Check the status of the service and start it if it is not running.

Subject: RE: Unable to create provide r -- connect timed out
Replied by: Divya Singhireddy on 17-09-2011 04:37:36 AM
It is running .

Subject: RE: Unable to create provide r -- connect timed out
Replied by: Joseph Moskie on 18-09-2011 02:07:30 AM
Can you ping the CUCM from the client machine?

[Matchendran]

I am facing the same issue now.
Can someone clarify this?

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[dstaudt]

Connect timeout would seem to indicate the JTAPI client is not able to contact the CTI Manager service...a few things to check:

- If specifying by server name, make sure the client machine has working DNS.  Might try using the CTI Manager IP address instead

- Make sure you have not enabled the 'Standard CTI Secure...' role for your JTAPI user, as connection will fail if the full secure connection steps have not been completed

- Check for any firewall/NAT/ACL issues between the client and CTI Manager

If everything checks out, you can take a look at the JTAPI logs to see if you can spot an error (though it can be a challenge to read the detailed logs): https://d1nmyq4gcgsfi5.cloudfront.net/site/jtapi/help/case-opening-steps/#JTAPI

For detailed troubleshooting assistance, I would recommend opening a DevNet Developer Support ticket: https://developer.cisco.com/site/support/