Created by: Divya Singhireddy on 17-09-2011 02:03:00 AM Hi , I am using JTAPI for the first time and i have installed CiscoJtapiClient 8.5 on my local machine and i am using ucm-rtplab-101.cisco.com as CUCM. When i am trying to run the makecall functionality from my local machine i am getting the following error.
Caught exception com.cisco.jtapi.PlatformExceptionImpl: Unable to create provide r -- connect timed out I am using the comand below to run make call java makecall <Server name> <user id> <password> 1000 <Dir Phone 1> <Dir Phone 2> Is the procedure which i am follwing to make call is correct? Thanks, Divya
Subject: RE: Unable to create provide r -- connect timed out Replied by: Debesh Dhabaldeb on 17-09-2011 03:07:14 AM Hi Divya,
Can you check if the CTIManager service is running on the UCM box ?
Subject: RE: Unable to create provide r -- connect timed out Replied by: Divya Singhireddy on 17-09-2011 04:05:29 AM Hi ,
Can you lplease et me know how to check CTIManager service is running on UCM box?
Subject: RE: Unable to create provide r -- connect timed out Replied by: Debesh Dhabaldeb on 17-09-2011 04:16:09 AM Login to the UCM box using the admin credentials -> go to the navigation drop down box on the top right corner and select the serviceability page -> go to the tools tab and select the Control Center-Feature Services option
There you will have a service for CTIManager. Check the status of the service and start it if it is not running.
Subject: RE: Unable to create provide r -- connect timed out Replied by: Divya Singhireddy on 17-09-2011 04:37:36 AM It is running .
Subject: RE: Unable to create provide r -- connect timed out Replied by: Joseph Moskie on 18-09-2011 02:07:30 AM Can you ping the CUCM from the client machine?
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