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Unspecified error in MediaSense signIn

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This document was generated from CDN thread

Created by: Shahar Mosek on 25-10-2011 10:41:19 AM
I have a new system installed. It has a CUCM server and a MediaSense server.
I'm trying to use the MediaSense API, and get stuck with the signIn method (the getAPIVersion method works).
I created a user and group on CUCM with the AXL role.
When I post to the signIn URL with the following parameters:
{
    "requestParameters": {
        "username": "AXLUser",
        "password": "xxxxxxxx"
    }
}
I get back the following:
{"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000}
 
In the Real Time Monitoring Tool, I see in the ora node the following:
0000000834:
192.168.5.118: Oct 25 2011 16:32:08.249 +0200:
%CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_REQUEST:
%[request_sent_to_psbu_recorder=http://192.168.5.118:8081/PurgedRecordings]:
Request sent to PSBU Recorder 
0000000835: 192.168.5.118: Oct 25
2011 16:32:08.305 +0200:
%CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_RESPONSE:
%[response_received_from_psbu_recorder=<PurgedRecordings>
</PurgedRecordings>
]: Response received from PSBU Recorder 
0000000836:
192.168.5.118: Oct 25 2011 16:32:12.706 +0200:
%CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %:
Session verification task information
0000000837: 192.168.5.118: Oct
25 2011 16:32:12.727 +0200:
%CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %[message=processing
%d filtered sessions]: Session verification task information
0000000838:
192.168.5.118: Oct 25 2011 16:32:14.716 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest first level: entered function.
0000000839:
192.168.5.118: Oct 25 2011 16:32:14.717 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest second level: entered function.
0000000840:
192.168.5.118: Oct 25 2011 16:32:14.717 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
getNextIP: useServer= 0.
0000000841: 192.168.5.118: Oct 25 2011
16:32:14.717 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
RequestState getServerToBeUsed: serverToBeUsed= 1.
0000000842:
192.168.5.118: Oct 25 2011 16:32:14.717 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState
setServerToBeUsed: serverToBeUsed= 0.
0000000843: 192.168.5.118: Oct
25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE: 
{Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0.
0000000844:
192.168.5.118: Oct 25 2011 16:32:14.717 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState
incrementServerToBeUsed: serverToBeUsed= 1.
0000000845:
192.168.5.118: Oct 25 2011 16:32:14.718 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer getIP:
server to be used is 192.168.5.118
0000000846: 192.168.5.118: Oct 25
2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE: 
{Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 0,
serversList size = 1.
0000000847: 192.168.5.118: Oct 25 2011
16:32:14.718 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
LoadBalancer makeRequest second level: making a(nother) request
0000000848:
192.168.5.118: Oct 25 2011 16:32:14.718 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest third level: entered function.
0000000849:
192.168.5.118: Oct 25 2011 16:32:14.718 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest: URL Path being sent to the HttpClient is:
http://192.168.5.118:8080/oraconfiguration/authenticationService/authentication/authenticateAPIUser

0000000850: 192.168.5.118: Oct 25 2011 16:32:16.105 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest third level: response received.
0000000851:
192.168.5.118: Oct 25 2011 16:32:16.106 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest second level: actual makeRequest passed.
0000000852:
192.168.5.118: Oct 25 2011 16:32:16.106 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7}   LoadBalancer
processResponse: entered function
0000000853: 192.168.5.118: Oct 25
2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: 
{Thrd=http-8443-7} LoadBalancer processResponse: httpResponse is not
null.
0000000854: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
processResponse: httpStatusCode is valid.
0000000855: 192.168.5.118:
Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE: 
{Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: entered
function.
0000000856: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
getNextIP: useServer= 0.
0000000857: 192.168.5.118: Oct 25 2011
16:32:16.106 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
RequestState getServerToBeUsed: serverToBeUsed= 1.
0000000858:
192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState
setServerToBeUsed: serverToBeUsed= 0.
0000000859: 192.168.5.118: Oct
25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: 
{Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0.
0000000860:
192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState
incrementServerToBeUsed: serverToBeUsed= 1.
0000000861:
192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer getIP:
server to be used is 192.168.5.118
0000000862: 192.168.5.118: Oct 25
2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE: 
{Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: resultcode is
5; request needs redirection; now trying 192.168.5.118
0000000863:
192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
processSuccessfulResponse: exiting function.
0000000864:
192.168.5.118: Oct 25 2011 16:32:16.107 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
processResponse: exiting function.
0000000865: 192.168.5.118: Oct 25
2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: 
{Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 1,
serversList size = 1.
0000000866: 192.168.5.118: Oct 25 2011
16:32:16.108 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
LoadBalancer makeRequest: state is not null
0000000867:
192.168.5.118: Oct 25 2011 16:32:16.108 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest second level: state is not done.
0000000868:
192.168.5.118: Oct 25 2011 16:32:16.108 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
hasMoreServers: state counter = 1, serversList size = 1.
0000000869:
192.168.5.118: Oct 25 2011 16:32:16.108 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest second level: has no more servers
0000000870:
192.168.5.118: Oct 25 2011 16:32:16.108 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest: state ip is = 192.168.5.118
0000000871: 192.168.5.118:
Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE: 
{Thrd=http-8443-7} LoadBalancer makeRequest: state httpresponse is = not
null
0000000872: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest second level: exited function.
0000000873:
192.168.5.118: Oct 25 2011 16:32:16.109 +0200:
%CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer
makeRequest first level: OraHttpResponse is not null. returning from
function with responseBody.
0000000874: 192.168.5.118: Oct 25 2011
16:32:16.109 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}
Result from the command - {"responseMessage":"Failure: An unknown server
error occurred. Please try again later.","responseCode":5000}
0000000875:
192.168.5.118: Oct 25 2011 16:32:16.109 +0200:
%CCBU____________API-6-AUTH_SERVICE_IMPL_SIGN_IN_RESULT:
%[auth_service_impl_sign_in_result={"responseMessage":"Failure: An
unknown server error occurred. Please try again
later.","responseCode":5000}]: Authentication service impl signIn result
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