This document was generated from CDN thread
Created by: JAMES GIBSON on 20-07-2009 08:37:12 AM
Any idea what not-ready reason code 65535 might be.
Also what would: Unknown Error: 0x0 mean?
Im used to codes around 50000 being system errors, but this is a new one to me. It appears when an agent leaves the WorkReady state and the application appears to be showing a null error just before (which I havent tracked down yet either). The agents are reporting problems with their application locking up buttons greyed out even though the enablement mask being provided in these circumstances looks okay.
The application is written in Java using the Java CIL having recently ported from a Acyive X application using the COM CIL which has not been experiencing this problem.
07/07/2009 09:24:41.0121 OnEvent()
(EventTime:11081121)
07/07/2009 09:24:49.0731 [call.5000.26155892.89162901].OnCallEndEvent(eCallEndEvent)
07/07/2009 09:24:49.0731 OnEvent()
(DeviceID:89162901 UniqueObjectID:call.5000.26155892.89162901 CallStatus:eCallConnectionNull MessageID:eCallEndEvent ICMEnterpriseUniqueID:icm.149206.15224 DeviceUniqueObjectID:device.5000.89162901)
07/07/2009 09:24:49.0731 OnCallEnd()
(DeviceID:89162901 UniqueObjectID:call.5000.26155892.89162901 CallStatus:eCallConnectionNull MessageID:eCallEndEvent ICMEnterpriseUniqueID:icm.149206.15224 DeviceUniqueObjectID:device.5000.89162901)
07/07/2009 09:24:49.0747 CtiOsSession(29715552).SetCurrentCall, Setting current call to null.
07/07/2009 09:24:49.0747 OnEvent()
()
07/07/2009 09:24:49.0747 CtiOsSession(29715552).ReportError, Code: 0, Msg: Unknown Error: 0x0, ?
07/07/2009 09:24:49.0747 [agent.5000.88400768].OnAgentStateEvent(eNotReady, Reason: 65535)(eAgentStateEvent)
07/07/2009 09:24:49.0747 OnEvent()
(PeripheralID:5000 PeripheralType:17 AgentState:eNotReady SkillGroupNumber:16386 SkillGroupID:5000 StateDuration:0 SkillGroupPriority:0 EventReasonCode:65535 SkillGroupState:2 SessionID:0 MRDID:1 ICMAgentID:7890 AgentMode:1 MaxTaskLimit:1 NumTasks:0 AgentExtension:89162901 AgentID:88400768 AgentInstrument:89162901 CTIClientSignature:CTIOSServer EnablementMask:0xA1B0010 UniqueObjectID:agent.5000.88400768 MessageID:eAgentStateEvent IncomingOrOutgoing:2 WrapupOKEnabled:false AgentAvailabilityStatus:0)
07/07/2009 09:24:49.0747 OnAgentStateChange()
(PeripheralID:5000 PeripheralType:17 AgentState:eNotReady SkillGroupNumber:16386 SkillGroupID:5000 StateDuration:0 SkillGroupPriority:0 EventReasonCode:65535 SkillGroupState:2 SessionID:0 MRDID:1 ICMAgentID:7890 AgentMode:1 MaxTaskLimit:1 NumTasks:0 AgentExtension:89162901 AgentID:88400768 AgentInstrument:89162901 CTIClientSignature:CTIOSServer EnablementMask:0xA1B0010 UniqueObjectID:agent.5000.88400768 MessageID:eAgentStateEvent IncomingOrOutgoing:2 WrapupOKEnabled:false AgentAvailabilityStatus:0)
07/07/2009 09:24:49.0747 updateStatusBar()
07/07/2009 09:24:49.0747 OnEvent()
(EnablementMask:0xA1B0010 UniqueObjectID:agent.5000.88400768 MessageID:eAgentStateEvent)
Subject: RE: New Message from JAMES GIBSON in Computer Telephony Integration Object
Replied by: David Lender on 20-07-2009 06:40:27 PM
>From the IPCC Administration Guide, -1 (65535 as unsigned integer) means
agent reinitialized (used if Peripheral was restarted).
.
