This document was generated from CDN thread
Created by: Marty Burkel on 14-01-2013 09:41:53 AM
The agent statistics for the day from CTIOS appear to get reset (as in the start of the next day) at 6 PM CST, or midnight UCT. Is there a setting that determines what time the day should end? I can't find anything in the CTIOS or ICM docs.
Subject: RE: New Message from Marty Burkel in Computer Telephony Integration Object
Replied by: David Lender on 14-01-2013 09:47:27 AM
CTIOS does not have any setting to determine the time the day should end.
