Access denied while deleting and creating users from XML Api.

cdnadmin · ‎01-25-2014

This document was generated from CDN thread

Created by: nevmehta123 (simulated) on 03-12-2010 01:58:13 AM
Hello,

I am facing an issue while using the apidemoeu site to test the API. While creating and deleting users using the xml api i keep getting "Access denied, additional privileges are required" error.

In case of creating a user the xml i am sending is.

<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:serv="http://www.webex.com/schemas/2002/06/service">
<header>
<securityContext>entered webExID, password, siteID, partnerID</securityContext>
</header>
<body>
<bodyContent xsi:type="java:com.webex.service.binding.user.CreateUser">
<firstName>firstName</firstName>
<lastName>lastName</lastName>
<webExId>testwebexid1000</webExId>
<email>newemail@hotmail.com</email>
<password>password</password>
<active>ACTIVATED</active>
<privilege><host>true</host></privilege>
<sessionOptions>
<defaultSessionType>100</defaultSessionType>
<defaultServiceType>MeetingCenter</defaultServiceType>
<autoDeleteAfterMeetingEnd>false</autoDeleteAfterMeetingEnd>
<displayQuickStartHost>false</displayQuickStartHost>
<displayQuickStartAttendees>false</displayQuickStartAttendees>
</sessionOptions>
</bodyContent></body></serv:message>

In case of deleting a user the xml i am seinding is:-

<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:serv="http://www.webex.com/schemas/2002/06/service">
<header>
<securityContext>entered webExID, password, siteID, partnerID</securityContext>
</header>
<body>
<bodyContent xsi:type="java:com.webex.service.binding.user.DelUser">
<webExId>testcreateusermail</webExId>
</bodyContent></body></serv:message>

Both return:-

<?xml version="1.0" encoding="UTF-8"?><serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user"><serv:header><serv:response><serv:result>FAILURE</serv:result><serv:reason>Access denied, additional privileges are required</serv:reason><serv:gsbStatus>PRIMARY</serv:gsbStatus><serv:exceptionID>000001</serv:exceptionID></serv:response></serv:header><serv:body><serv:bodyContent/></serv:body></serv:message>

Suprisingly the AT=SU command to create a new user works fine from the URL api for me. Any ideas?

Thanks

krupathakker · ‎04-11-2014

Hi,

I am getting the response as below on using the "CreateUser" in webex xml ApI

<?xml version="1.0" encoding="UTF-8"?>

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user"><serv:header><serv:response><serv:result>FAILURE</serv:result><serv:reason>Access denied, additional privileges are required</serv:reason><serv:gsbStatus>PRIMARY</serv:gsbStatus><serv:exceptionID>000001</serv:exceptionID></serv:response></serv:header><serv:body><serv:bodyContent/></serv:body></serv:message>

Below is the request that i am sending on createuser

<?xml version="1.0" encoding="iso-8859-1"?>

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemalocation="http://www.webex.com/schemas/2002/06/service http://www.webex.com/schemas/2002/06/service/service.xsd">

</securityContext>

</header>

<body>

<bodyContent

xsi:type="java:com.webex.service.binding.user.CreateUser">

<password>oopkhy@123</password>

</privilege>

<active>ACTIVATED</active>

<welcomeMessage>This is welcome message</welcomeMessage>

<headerImageBranding>false</headerImageBranding>

</personalMeetingRoom>

<defaultServiceType>EventCenter</defaultServiceType>

<autoDeleteAfterMeetingEnd>false</autoDeleteAfterMeetingEnd>

<displayQuickStartAttendees>false</displayQuickStartAttendees>

</sessionOptions>

<tab>Tools</tab>

<tab>Desktop</tab>

<tab>Application</tab>

<tab>Session</tab>

</orderTabs>

</supportCenter>

</bodyContent>

</body>

</serv:message>

Kindly suggest a solution.

Thanks,

Krupa

jaydem · ‎04-11-2014

Hi Krupa,

That error typically means the user account in your securityContext does not have sufficient privileges to perform that action. The user must be a Site Admin to create users. If you are attempting to create a user on the sandbox site (apidemoeu.webex.com), you will not be able to do so as this is a shared customer site and you would not have Site Admin privileges on there.

Regards,

Jayde Moors

WebEx API Developer Services