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Created by: Matthew Thompson on 14-10-2013 12:35:40 AM
How do you add more than one skill group at a time using the skillGroup API?
Subject: RE: Adding multiple skill groups
Replied by: Matthew Reiter on 14-10-2013 09:32:08 AM
The API currently does not support creating multiple objects with a single request. You will need to send a separate request for each object (in this case skill group) that you want to create.
Subject: RE: Adding multiple skill groups
Replied by: Vikram Chhabra on 14-10-2013 09:36:13 AM
In PCCE 10.0 release, we will be adding a new Bulk API (and UI) for Skill Groups management using CSVs, you could possibly use that. We will also be adding multi-edit agent skill group membership, that could help if that applies to your use case. Can you share details about your use case?
Subject: RE: Adding multiple skill groups
Replied by: Matthew Thompson on 14-10-2013 10:08:46 PM
That's what I thought, but wanted to ask the question. The documentation was really good in my opinion and was very specific about how to create 1 skill group or one call type. Do you know of any good tools to automatatically submit a series of requests?
Subject: RE: Adding multiple skill groups
Replied by: Matthew Thompson on 14-10-2013 10:25:33 PM
When is 10.0 coming out?
Doing a new contact center using PCCE for the first time. We have some time to build and test, but an agent list is usually the last thing I get from the customer, so the agent bulk doesn't seem to help me a lot if I want to pre-populate all of my skill groups and call types so that they can be used in building out the different routing scripts. New to PCCE, but was able to get a skill group in using an agent bulk but have to assign agent to skill group. Can you just use one test agent over and over again with 100 different skills for the Agent bulk?
The DN bulk was good, allowed me to get my DN's and some call types in there. What I would ultimately like to be able to do is to take my call flow diagrams and export to xml, then chop that information up and just feed it into PCCE when building new routing scripts. That would speed up the build process and then I could just add agents at last minute with up to date list and then use your multi-edit tool
or if don't know the mapping yet the supervisors/managers could assign skills as they see fit prior to a go live.
Subject: RE: Adding multiple skill groups
Replied by: Thomas Weissinger on 15-10-2013 10:40:47 AM
Hi Matthew,
You could use the API to create multiple skill groups. In our testing, we sometimes use a special script that uses "curl" to send in XML POST requests with the skill group definition we want to create. It's pretty simplistic and may be good enough for what you want to do.
Tom
Subject: RE: Adding multiple skill groups
Replied by: Matthew Thompson on 16-10-2013 12:46:55 AM
Tom,
Yes, that sounds like it would work. Any tips on spacing the requests? Asynch? I will try some tomorrow night and see if it will work.
Thank you,
Matt
Created by: Matthew Thompson on 14-10-2013 12:35:40 AM
How do you add more than one skill group at a time using the skillGroup API?
Subject: RE: Adding multiple skill groups
Replied by: Matthew Reiter on 14-10-2013 09:32:08 AM
Matthew Thompson:How do you add more than one skill group at a time using the skillGroup API?
The API currently does not support creating multiple objects with a single request. You will need to send a separate request for each object (in this case skill group) that you want to create.
Subject: RE: Adding multiple skill groups
Replied by: Vikram Chhabra on 14-10-2013 09:36:13 AM
In PCCE 10.0 release, we will be adding a new Bulk API (and UI) for Skill Groups management using CSVs, you could possibly use that. We will also be adding multi-edit agent skill group membership, that could help if that applies to your use case. Can you share details about your use case?
Subject: RE: Adding multiple skill groups
Replied by: Matthew Thompson on 14-10-2013 10:08:46 PM
That's what I thought, but wanted to ask the question. The documentation was really good in my opinion and was very specific about how to create 1 skill group or one call type. Do you know of any good tools to automatatically submit a series of requests?
Subject: RE: Adding multiple skill groups
Replied by: Matthew Thompson on 14-10-2013 10:25:33 PM
When is 10.0 coming out?
Doing a new contact center using PCCE for the first time. We have some time to build and test, but an agent list is usually the last thing I get from the customer, so the agent bulk doesn't seem to help me a lot if I want to pre-populate all of my skill groups and call types so that they can be used in building out the different routing scripts. New to PCCE, but was able to get a skill group in using an agent bulk but have to assign agent to skill group. Can you just use one test agent over and over again with 100 different skills for the Agent bulk?
The DN bulk was good, allowed me to get my DN's and some call types in there. What I would ultimately like to be able to do is to take my call flow diagrams and export to xml, then chop that information up and just feed it into PCCE when building new routing scripts. That would speed up the build process and then I could just add agents at last minute with up to date list and then use your multi-edit tool
or if don't know the mapping yet the supervisors/managers could assign skills as they see fit prior to a go live.Subject: RE: Adding multiple skill groups
Replied by: Thomas Weissinger on 15-10-2013 10:40:47 AM
Hi Matthew,
You could use the API to create multiple skill groups. In our testing, we sometimes use a special script that uses "curl" to send in XML POST requests with the skill group definition we want to create. It's pretty simplistic and may be good enough for what you want to do.
Tom
Subject: RE: Adding multiple skill groups
Replied by: Matthew Thompson on 16-10-2013 12:46:55 AM
Tom,
Yes, that sounds like it would work. Any tips on spacing the requests? Asynch? I will try some tomorrow night and see if it will work.
Thank you,
Matt