After installing the Personal Address Book, users are unable to access the page to configure it

[TCC_2]

Core Issue

This occurs when Cisco CallManager 3.2(3) is connected to an Cisco IP Phone 7940. The Personal Address Book has been installed, but it is unable to access the program. The Domain Name System (DNS) is not the issue because name resolution is working properly.

Resolution

To resolve this issue, restart the web service on which the Personal Address Book service is hosted.

To address problems with the Personal Address Book and Personal Fast Dials, refer to Troubleshooting Personal Directory with Cisco CallManager 3.x and 4.x.

For more information, refer to these documents:

• The Configuring Personal Directory section of Personal Directory
• Common Questions about Using Cisco Personal Assistant
• Application Profiles not Shown for User Configuration with DC Directory