Showing results for 
Search instead for 
Did you mean: 
This document was generated from CDN thread

Created by: Petrus Buiquy on 14-10-2012 09:10:48 PM
Hello David Lender
We had no problems using the Cisco CTISP with Spectrum ACD.
But we do have problem calling CONFERENCE_CALL_REQ when using Aspect ACD.
ControlFailureCode returned is CF_INVALID_CSTA_CALL_IDENTIFIER (11), but we are sure the CallIds are correct.
Our log shows that the Active CallId & the Held CallId both checked out ok, and we in fact have one call active & the other ON HOLD.
You have any ideas?
Thanks in advance

Subject: RE: New Message from Petrus Buiquy in CTI Server Protocol (GED-188) - CTI S
Replied by: David Lender on 15-10-2012 04:06:34 PM
I don’t have any ideas other than making sure you are specifying the right call on hold and don’t have them backwards in the CTISP fields on the CONFERENCE_CALL_REQ message.

You could also post the log snippet.

Subject: RE: CONFERENCE_CALL_REQ does not work with Aspect ACD
Replied by: David Lender on 17-10-2012 04:44:29 PM
I think you have to place the consult call using the CONSULTATION_CALL_REQ and specify the consult type as conference.  You cant just put a call on hold and use the MAKE_CALL_REQ to make the consult call and then try to conference them.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers
Quick Links