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This document was generated from CDN thread

Created by: Kandy Rathinasamy on 12-04-2011 03:49:32 PM
The CTI Server Message Reference Guide posted on CDN is for protocol version 14 (ICM 8.0). Is there a protocol version 15 with ICM 8.5? If so, can someone point me to the reference guide for it, please?
 
Thanks!

Subject: RE: CTI Server (GED-188) ver 15 w/ ICM/CCE 8.5?
Replied by: David Lender on 13-04-2011 01:01:05 PM
Yes there is a protocol version 15 which includes additions for agent greeting support.

The document can be found here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf
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