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12-10-2009 04:33 AM - edited 03-12-2019 09:25 AM
- Introduction
- How to resolve the error Session value exceeds license limit?
- Resolution
- How to add licenses in Unity Express 8.0?
- Resolution
- Activating Evaluation Licenses
- How to activate CUE 8.6 Permanent License File ?
- Resolution
- license modify priority
- Command Modes
- The Voice Mail box licenses is active, but the VM-ports are in Evaluation mode, How to activate the VMIVR-ports ?
- Resolution
- Auto Attendant with CUE
- Resolution
- % Error: Install failed. UDI NME-CUE:F0C1xxxxKB3 on license does not match any device
- Resolution
- How can I make permanent licenses active?
- Resolution
- Migrating to CSL License
- Q.My customer purchased an ISR G2 bundle with 25 CME seats included. Does the customer need to purchase phone licenses too?
- Related Links
Introduction
This document describes the issues related to Cisco Unity Express Licensing.
How to resolve the error Session value exceeds license limit?
Resolution
When migrating to the new CUE 7.1 CSL licensing, the following warning occurs:
"session value exceeds license limit"
The output of the show license status application shows the following:
voicemail disabled, ivr session quantity (16) is equal to or exceeds available ports (16)
ivr enabled: 16 sessions
This issue happens becasue all the 16 ports configured are being used for 16 IVR sessions.
Solution
You can solve this in the following ways:
Option 1
Use fewer ivr sessions to free up some ports for AA/VM.
Example: Assume that you need 6 ivr sessions. You can configure this with the command “license activate ivr sessions 6” which will automatically leave 10 ports for AA/VM.
Option 2
If you will never use IVR, then you can configure “no license activate ivr sessions”. This will set IVR count to zero, thus disabling it and thus leaving all 16 ports to VM/AA. Note that this counts are persistent even when you install permanent licenses. For example, if you have decided with the option 2, and later install a permanent IVR license, IVR will still remain disabled as you set the IVR count to zero.
Note: You need to reload the device for the configuration to take effect.
"session value exceeds license limit"
How to add licenses in Unity Express 8.0?
Resolution
Using CLI Commands to Install Licenses
After you obtain a license file from Cisco's licensing portal and copy it to a FTP or TFTP server, use the following CLI commands to install the license. Only the use of FTP is shown below.
Steps:-
1. license install ftp://username:password@ip_address/path/license_file
Use this command to install all of your licenses. As shown in the following example (which is truncated for easier readability), the command initiates several actions that result in either the printing of an end user license agreement with prompts to accept the agreement (for extension licenses only) or messages indicating that the license is installed. When a license is successfully installed, a message will confirm the installation and state whether or not the licensed feature is present in the current image.
service-module# license install ftp://192.1.1.53/lic/nme-159/nme-159.lic
Installing...Feature:VMIVR-IVR-SESS...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-VM-MBX...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:TCV-USER...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-PORT...Successful:Supported
License Note:
Application will evaluate this change upon next reload
4/4 licenses were successfully installed
0/4 licenses were existing licenses
0/4 licenses were failed to install
The installation process does not install duplicate licenses. The following message is displayed when duplicate licenses are detected:
Installing...Feature:xxx-xxx-xxx...Skipped:Duplicate
Note:-Install all of your licenses before continuing to the next step.
2.reload
Use this command to reboot the module:
service-module# reload
3.enable
Use this command to enter Privileged Exec Mode:
service-module# enable
Enter Your Password If Prompted.
4.show license all
Use this command to display a summary of all of the licenses installed on your module:
service-module# show license all
5..show license in-use
Use this command to display information about the licenses that are in use on your module:
service-module# show license in-use
StoreIndex: 0 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 /4
License Priority: Medium
StoreIndex: 1 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 5 /5
License Priority: Medium
StoreIndex: 0 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 4 / 4
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Note:-If your module was shipped with Cisco Unity Express 7.1 or later, the output will display CSL-based evaluation licenses, as shown above.
Step 6 show license status application application-name
Use this command to display information about the applications that are installed on your module. If you do not supply an application name, information is displayed for voice mail and IVR.
service-module# show license status application
voicemail enabled: 4 ports, 4 sessions, 5 mailboxes
ivr disabled, no activated ivr session license available
Activating Evaluation Licenses
Starting with Cisco Unity Express 7.1, the software image includes evaluation licenses. These licenses allow you to evaluate the feature before you purchase a permanent license, but they expire after a certain amount of time. To see when a license will expire, use the show license evaluation command.
Cisco recommends that you install and activate the permanent licenses before the expiration of your evaluation licenses. Permanent licenses are activates automatically when they are installed.
The following procedure includes commands that were introduced in version 7.1 and enable you to:
•Display the evaluation licenses present on the service module
•Activate the mailbox evaluation license, accept EULA
•Activate the port evaluation license
•Activate the IVR session evaluation license
•Verify which evaluation licenses are active
Steps
1. show license evaluation
Use this command to display which evaluation licenses are on your system, as shown in the following output:-
service-module# show license evaluation
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
StoreIndex: 2 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: Low
2. license activate voicemail mailboxes # of mailboxes to be activated
Use this command to activate the license for mailboxes. It presents the End User License Agreement if it was not accepted earlier, as shown in the following output:-
service-module# license activate voicemail mailboxes 275
Evaluation licenses are being activated in the device for the following feature(s):
Feature Name: VMIVR-VM-MBX
PLEASE READ THE FOLLOWING TERMS CAREFULLY. INSTALLING THE LICENSE OR LICENSE KEY PROVIDED FOR ANY CISCO PRODUCT FEATURE OR USING SUCH
PRODUCT FEATURE CONSTITUTES YOUR FULL ACCEPTANCE OF THE FOLLOWING TERMS. YOU MUST NOT PROCEED FURTHER IF YOU ARE NOT WILLING TO BE BOUND
BOUND BY ALL THE TERMS SET FORTH HEREIN.
You hereby acknowledge and agree that the product feature license is terminable and that the product feature enabled by such license may be shut down or terminated by Cisco after expiration of the applicable term of the license (e.g., 30-day trial period). Cisco reserves the right to terminate or shut down any such product feature electronically or by any other means available. While alerts or such messages may be provided, it is your sole responsibility to monitoryour terminable usage of any product feature enabled by the license and to ensure that your systems and networks are prepared for the shut down of the product feature. You acknowledge and agree that Cisco will not have any liability whatsoever for any damages, including, but not limited to, direct, indirect, special, or consequential damages related to any product feature being shutdown or terminated. By clicking the "accept" button or typing "yes" you are indicating you have read and agree to be bound by all the terms provided herein.
ACCEPT? [y/n]? yes
License activation count saved for use at next reload
3. license activate ports # of ports to be activated
Use this command to activate the license for ports. The output is similar to the output for activating the license for mailboxes shown above.
service-module# license activate ports 4
4. license activate ivr sessions # of ivr sessions to be activated
Use this command to activate the license for IVR sessions. The output is similar to the output for activating the license for mailboxes shown above.
service-module# license activate ivr sessions 2
5. license activate timecardview # of TimeCardView users to be activated
Use this command to activate the license for TimeCardView users. You must install the TimeCardView add-on package before performing this step.
6. reload
reboot
7. show license in-use
Use this command to verify that the evaluation license is being active.
service-module# show license in-use
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, In Use
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 3 days
Expiry date: Sun Jul 5 16:08:06 2009
License Count: 600 /275
License Priority: Low
Note:- To disable mailboxes, ports, or IVR sessions after a reboot, use the no form of the appropriate license activate command without specifying the quantity.
How to activate CUE 8.6 Permanent License File ?
You had installed CUE 8.6 and it was working with Evaluation license, now after uploading the permanent license and after issuing the reload command on the CUE, it is still showing that the CUE is working with Evaluation License.
Resolution
You need to list the name of the license feature (high)
that you want to change to "low"
So for example;
license modify priority VMIVR-PORT high or
license modify priority VMIVR-VM-MBX high
this should list the VMIVR-PORT or VMIVR-VM-MBX "evaluation" license so that you can change it to low
once you re-boot the higher rated permanent licenses it should show active/in use
license modify priority
To modify the license priority information, use the license modify priority command in Cisco Unity Express EXEC mode.
license modify priority feature name {high | low}
Syntax Description
high | Sets the license priority level to high. |
low | Sets the license priority level to low. |
Command Default
None
Command Modes
Cisco Unity Express EXEC
Command History
Cisco Unity Express Version
Modification
7.1 | This command was introduced. |
Usage Guidelines
This commands enables you to modify the license priority level. This command lists all the expiring licenses that are available for the specified feature and you can change the priority level to be the highest for the selected license.
Examples
The following example shows how to change the license priority level:
se-10-0-0-0# license modify priority TCV-USER high
Feature: TCV-USER
Index: 1 License type : Evaluation
Lock type : Locked
License Count : 2
License Priority: Low
Are you sure you want to modify priority? (yes/[no]): yes
Note: The application will evaluate the changes in the next reboot.
The Voice Mail box licenses is active, but the VM-ports are in Evaluation mode, How to activate the VMIVR-ports ?
The sh commands as below:
Diners-CUE8-6# sh license status application
voicemail enabled: 4 ports, 4 sessions, 30 mailboxes
ivr disabled, no activated ivr session license available
-------------------------------
Diners-CUE8-6# sh software versions
Cisco Unity Express version (8.6.1)
Technical Support: http://www.cisco.com/techsupport Copyright (c)
Cisco Systems, Inc.
Components:
CUE Voicemail Language Support version 8.6.1
Diners-CUE8-6#
-------------------------------
Diners-CUE8-6# sh license in-use
StoreIndex: 0 Feature: VMIVR-VM-MBX Version
License Type: Permanent
License State: Active, In Use
License Count: 30 /30
License Priority: Medium
StoreIndex: 1 Feature: VMIVR-PORT Version
License Type: Evaluation
License State: Active, In Use
Evaluation total period: 8 weeks 4 days
Evaluation period left: 1 week 5 days
Expiry date: Sun Aug 26 13:12:16 2012
License Count: 60 /4
License Priority: Low
Diners-CUE8-6#
---------------------------
Resolution
You need to contact licensing@cisco.com to obtain VMIVR-PORT licenses that come included with a CUE hardware purchase.
Auto Attendant with CUE
Do you need License for IVR to work on Auto Attendant with CUE?
Resolution
You would need IVR license only if you want advanced IVR license functionalities like Email Managment, Document Management etc. Otherwise it is the port license which will be more than sufficient to work with basic AA functionalities.
Reference:http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047
% Error: Install failed. UDI NME-CUE:F0C1xxxxKB3 on license does not match any device
Resolution
On the router that is running the features that you want to migrate, enter the show inventory command to see the corresponding product IDs and serial numbers.Enter the appropriate product ID and the serial number and click Continue.The product ID is the type of Network Module that you are using, such as AIM-CUE.
How can I make permanent licenses active?
Resolution
For activating the permanent license:
In some cases even though the permanent license has been installed, the show license in use would show up the evaluation license.
CUE8-0-1# show license in-use
StoreIndex: 4 Feature: VMIVR-PORT Version: 1.0
License Type: Evaluation
License State: Active, In Use
License Count: 8 /8
License Priority: Medium
StoreIndex: 5 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Evaluation
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
StoreIndex: 7 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, In Use
License Count: 105 /5
License Priority: Medium
Please run the following command and reboot the CUE:
CUE8-0-1# license modify priority VMIVR-IVR-SESS low
Similarly for all the other features
After the CUE is rebooted the CUE would boot up with the permanent licenses.
Below commands will list the VMIVR-PORT or VMIVR-VM-MBX "evaluation" license so that you can change it to low/high.Once you re-boot the higher rated permanent licenses will show active/in use
license modify priority VMIVR-PORT high or
license modify priority VMIVR-VM-MBX high
To modify the license priority information, use the license modify priority command in Cisco Unity Express EXEC mode.
license modify priority feature name {high | low}
This commands enables you to modify the license priority level. This command lists all the expiring licenses that are available for the specified feature and you can change the priority level to be the highest for the selected license.
Example:-
The following example shows how to change the license priority level:
se-10-0-0-0# license modify priority TCV-USER high
Feature: TCV-USER
Index: 1 License type : Evaluation
Lock type : Locked
License Count : 2
License Priority: Low
Are you sure you want to modify priority? (yes/[no]): yes
Note:- The application will evaluate the changes in the next reboot.
Refer CUE commands for syntax
Migrating to CSL License
If you are upgrading to the same of licensed features as before, the CSL licenses are free.Then you have to follow this process to determine
To migrate to CSL licenses, use the following procedure:
1. Use the show software license command to determine which pre-CSL licenses you have.
The name of the pre-CSL licenses include the incremental quantity of the license. For example SCUE-LIC-25CME.
2. For mailboxes, add the number of GDMs (Group Delivery Mailboxes) that you will be using because they were not included in the pre-CSL counts but are now being represented in the CSL counts.
3. Divide the total number of pre-CSL licensed features by the incremental quantity represented in the name of the appropriate CSL SKU.
For mailboxes, divide by five. For ports, divide by two. For IVR sessions, divide by two.
If the result is not a whole number, round up. This will give you the explicit quantity of CSL incremental licenses that you need.
For more detail refer https://supportforums.cisco.com/message/3518042#3518042
Q.My customer purchased an ISR G2 bundle with 25 CME seats included. Does the customer need to purchase phone licenses too?
A. Yes, phone licenses need to be purchased separately. Phone license are not included as part of CME ISR bundles and must be purchased separately.
Related Links
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great document - helped me resolve licensing issue
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Very nice and well documented.. resolved my issue..
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Greeshma, Thank You!
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