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Error on Update Call Data

cdnadmin
Level 11
Level 11

on ‎01-24-2014 05:27 PM

This document was generated from CDN thread

Created by: Arul Selvan on 08-08-2013 08:12:15 AM
We facing issue when updating the call data in Finesse, “Invalid Action – Update_Call_Data”

 Request:

httpMethod PUT
numEntries 3
postData <Dialog><mediaProperties><callvariables><CallVariable><name>callVariable1</name>­<value>test CV1</value></CallVariable></callvariables></mediaProperties><requestedAction>UPD­ATE_CALL_DATA</requestedAction></Dialog>

Exception in Response:

throw 1; < don't be evil' >{"http://localhost/finesse/api/Dialog/16866076":{"headers":{"content-type":["ap­plication/xml; charset=UTF-8"],"cache-control":["no-cache"],"expires":["Thu, 01 Jan 1970 05:30:00 IST"],"set-cookie":["JSESSIONIDSSO=5DEA380978B4AF504AD1D9CD11FA21AE; Path=/","JSESSIONID=30092C548C43570E9368035611841C3B; Path=/finesse"],"content-length":["0"],"server":[""],"requestid":["c738b9c1-6ec3­-4608-b482-abb8041750ff"],"date":["Thu, 08 Aug 2013 10:47:47 GMT"],"pragma":["No-cache"]},"body":"","DataHash":"qgeopmcf02p09qc016cepu22fo","­rc":202}}

16:21:30: Header : MasterPublisher._eventHandler() - Received event on node '/finesse/api/User/4003/Dialogs': <Update>
<data>
<apiErrors>
<apiError>
<errorData>4047</errorData>
<errorMessage>INVALID_ACTION UPDATE_CALL_DATA on extension 4105</errorMessage>
<errorType>Generic Error</errorType>
</apiError>
</apiErrors>
</data>
<event>put</event>
<requestId>619238fc-990e-4721-95e4-39d4dd3e5ab1</requestId>
<source>/finesse/api/Dialog/16866076</source>
</Update>

Below is the method which I used to set call data:

updateCallVariable1 : function (callVariable1, options) {

this.isLoaded();
alert (callVariable1); 
var callvar1 = { 
"name" : "callVariable1",
"value" : callVariable1
};
var callvariable = { "CallVariable" : callvar1 };


var mediaProperties =
{
"callvariables": callvariable
};

options = options || {};
options.content = {};
options.content[this.getRestType()] =
{
"mediaProperties": mediaProperties,
"requestedAction": "UPDATE_CALL_DATA"
};
options.method = "PUT";
this.restRequest(this.getRestUrl(), options);

return this;
}

//This is how the above method is called from another js,

var options = {};
dialog.updateCallVariable1("test CV1", options);
 
 
 

Subject: RE: Error on Update Call Data
Replied by: David Lender on 08-08-2013 08:33:26 AM
, You need to check the agent’s participant actions of the Dialog and only submit a UPDATE_CALL_DATA request when it is allowed by the current state of the dialog:
 
<Update>
  <data>
    <dialog>
      <associatedDialogUri></associatedDialogUri>
      <fromAddress>41006</fromAddress>
      <id>16790189</id>
      <mediaProperties>
        <DNIS>41005</DNIS>
        <callType>AGENT_INSIDE</callType>
        <callvariables>
          <CallVariable>
            <name>callVariable1</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable2</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable3</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable4</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable5</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable6</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable7</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable8</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable9</name>
           <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable10</name>
            <value></value>
          </CallVariable>
        </callvariables>
        <dialedNumber>41005</dialedNumber>
      </mediaProperties>
      <mediaType>Voice</mediaType>
      <participants>
        <Participant>
          <actions>
            <action>TRANSFER_SST</action>
            <action>CONSULT_CALL</action>
            <action>HOLD</action>
            <action>UPDATE_CALL_DATA</action>
            <action>SEND_DTMF</action>
            <action>DROP</action>
          </actions>
          <mediaAddress>41005</mediaAddress>
          <mediaAddressType>AGENT_DEVICE</mediaAddressType>
          <state>ACTIVE</state>
          <stateCause></stateCause>
        </Participant>
        <Participant>
          <actions>
            <action>TRANSFER_SST</action>
            <action>CONSULT_CALL</action>
            <action>HOLD</action>
            <action>UPDATE_CALL_DATA</action>
            <action>SEND_DTMF</action>
            <action>DROP</action>
          </actions>
          <mediaAddress>41006</mediaAddress>
          <mediaAddressType>AGENT_DEVICE</mediaAddressType>
          <state>ACTIVE</state>
          <stateCause></stateCause>
        </Participant>
      </participants>
      <state>ACTIVE</state>
      <toAddress>41005</toAddress>
      <uri>/finesse/api/Dialog/16790189</uri>
    </dialog>
  </data>
  <event>PUT</event>
  <requestId></requestId>
  <source>/finesse/api/Dialog/16790189</source>
</Update>

Subject: RE: Error on Update Call Data
Replied by: Daniel Inbaraj on 09-08-2013 01:45:58 AM
Hi Lender,

Still I am facing the same issue after checking the agent’s participant actions of the Dialog. Below is the dialog.

11:48:11: Header :  MasterPublisher._eventHandler() - Received event on node '/finesse/api/User/4003/Dialogs': <Update>
  <data>
    <dialog>
      <associatedDialogUri></associatedDialogUri>
      <fromAddress>4579</fromAddress>
      <id>16866485</id>
      <mediaProperties>
        <DNIS>4105</DNIS>
        <callType>PREROUTE_ACD_IN</callType>
        <callvariables>
          <CallVariable>
            <name>callVariable1</name>
            <value>testing CV1</value>
          </CallVariable>
          <CallVariable>
            <name>callVariable2</name>
            <value>en-us</value>
          </CallVariable>
          <CallVariable>
            <name>callVariable3</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable4</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable5</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable6</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable7</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable8</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable9</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>callVariable10</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.ToExtVXML[0]</name>
            <value>application=DHS_CHANGE_REPLINE</value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.FromExtVXML[0]</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.error_code</name>
            <value>0</value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.media_server</name>
            <value>http://192.168.10.73:7000/CVP</value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.ToExtVXML[2]</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.FromExtVXML[3]</name>
            <value>en-us</value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.ToExtVXML[1]</name>
            <value>BUSINESS_FLAG=0;ADHOC_FLAG=0;HOLIDAY_FLAG=0;EMER_FLAG=1</value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.ToExtVXML[4]</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.app_media_lib</name>
            <value>..</value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.ToExtVXML[3]</name>
            <value></value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.FromExtVXML[1]</name>
            <value>en-us</value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.caller_input</name>
            <value>T</value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.FromExtVXML[2]</name>
            <value>en-us</value>
          </CallVariable>
          <CallVariable>
            <name>user.microapp.UseVXMLParams</name>
            <value>N</value>
          </CallVariable>
        </callvariables>
        <dialedNumber>3023</dialedNumber>
      </mediaProperties>
      <mediaType>Voice</mediaType>
      <participants>
        <Participant>
          <actions>
            <action>TRANSFER_SST</action>
            <action>CONSULT_CALL</action>
            <action>HOLD</action>
            <action>UPDATE_CALL_DATA</action>
            <action>SEND_DTMF</action>
            <action>DROP</action>
          </actions>
          <mediaAddress>4105</mediaAddress>
          <mediaAddressType>AGENT_DEVICE</mediaAddressType>
          <state>ACTIVE</state>
          <stateCause></stateCause>
        </Participant>
        <Participant>
          <actions>
            <action>TRANSFER_SST</action>
            <action>CONSULT_CALL</action>
            <action>HOLD</action>
            <action>UPDATE_CALL_DATA</action>
            <action>SEND_DTMF</action>
            <action>DROP</action>
          </actions>
          <mediaAddress>4579</mediaAddress>
          <mediaAddressType></mediaAddressType>
          <state>ACTIVE</state>
          <stateCause></stateCause>
        </Participant>
      </participants>
      <state>ACTIVE</state>
      <toAddress>4105</toAddress>
      <uri>/finesse/api/Dialog/16866485</uri>
    </dialog>
  </data>
  <event>PUT</event>
  <requestId></requestId>
  <source>/finesse/api/Dialog/16866485</source>
</Update>


Request:
getFullHeaders    true
getSummaries    false
headers    requestId=4a977aa3-2a08-40cb-875d-462ecc0771cb&Content-Type=application%2Fxml&Authorization=Basic%20NDAwMzo0MDAz&locale=undefined
httpMethod    PUT
numEntries    3
postData    <Dialog><mediaProperties><callvariables><CallVariable><name>callVariable1</name><value>testing CV1</value></CallVariable></callvariables></mediaProperties><requestedAction>UPDATE_CALL_DATA</requestedAction></Dialog>

Exception:
throw 1; < don't be evil' >{"http://localhost/finesse/api/Dialog/16866485":{"headers":{"content-type":["application/xml; charset=UTF-8"],"cache-control":["no-cache"],"expires":["Thu, 01 Jan 1970 05:30:00 IST"],"set-cookie":["JSESSIONIDSSO=EB561F178EA3F70D39ECA2B8B5DC73F3; Path=/","JSESSIONID=8CCBACBDCCECC02515DE55322D85F794; Path=/finesse"],"content-length":["0"],"server":[""],"requestid":["4a977aa3-2a08-40cb-875d-462ecc0771cb"],"date":["Fri, 09 Aug 2013 06:14:25 GMT"],"pragma":["No-cache"]},"body":"","DataHash":"qgeopmcf02p09qc016cepu22fo","rc":202}}


Thanks,
Daniel Inbaraj J.

Subject: RE: New Message from Daniel Inbaraj in Finesse - General Questions: RE: Err
Replied by: David Lender on 12-08-2013 09:01:39 AM
I do not know why you are receiving an error, your UPDATE_CALL_DATA looks correct.  I suggest you examine the Finesse websevices logs to see the request and response going to UCCE CTI Server from Finesse.  To obtain logs use:  file get activelog desktop recurs compress

Subject: RE: Error on Update Call Data
Replied by: Daniel Inbaraj on 12-08-2013 08:45:59 AM
Hi Lender,
could you please update on this.

Thanks,
Daniel

Subject: RE: New Message from Daniel Inbaraj in Finesse - General Questions: RE: Err
Replied by: Daniel Inbaraj on 13-08-2013 08:10:59 AM
Hi Lender,

Today I have tested again as per your suggestion. Now I could set the call data during an Active state of an Agent and the call variables are getting updated on the TCD. But I could not find the actual root cause of the problem earlier.

Thanks for your support given on this thread.

--Daniel Inbaraj

Subject: RE: New Message from Daniel Inbaraj in Finesse - General Questions: RE: Err
Replied by: Arul Selvan on 24-09-2013 08:31:16 AM
Hi

I am loading the list of users in a team on the onload event using Finesse API. Now i couldn't get the onchange event of the team whenever a user on the team changes their states. Could you please guide on how it can be achieved

Thanks,
Daniel

Subject: RE: New Message from Arul Selvan in Finesse - General Questions: RE: New Me
Replied by: David Lender on 24-09-2013 09:58:50 AM
Set up the  _onTeamUsersLoad handler which is triggered by the team.getUsers( {onLoad: _onTeamUsersLoad, onError: _onTeamError});

In _onTeamUsersLoad  Get the users collection using usersCollection = users.getCollection()

Then for each userid in the usersCollection, add a change handler to the usersCollection like:

1usersCollection[userID].addHandler(‘change’, _onTeamUserChange);

then in the _onTeamUserChange(user) handler you can check the user.getState();  and display it.

For an example of this you can look at the TeamPerformance.jsp gadget in the debugger.
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