Extension Mobility login fails and after user enters a username and password, the IP Phone displays this error message: Request Denied: Phone currently has user logged in

[TCC_2]

Core Issue

A user is already logged into the Cisco IP Phone.

Resolution

To resolve this issue, perform these steps:

1. From Cisco CallManager, select Device > Phone.
2. Find the phone by the Directory Number (DN) it currently has and click the logout button.

For more information about resolving Extension Mobility, refer to these documents:

• Troubleshooting Cisco CallManager Extended Services
• Troubleshooting Extension Mobility in Cisco CallManager

Problem Type

Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Call Control

CallManager

CallManager Features

Extension mobility and services

Failure Type

Error message

Cannot login or logout

When Problem Occurs

After entering username and password

End Where Problem is Heard or Device Type Involved

IP phone

IP Phone Errors

Request Denied: Phone currently has user logged in

Customer Response Solution (CRS) Applications

CallManager extended services