Created by: Aimee Stinson on 16-12-2011 01:46:00 PM Does GED-188 support Cisco Mobile Agent integration? Which protocol version is required? Thanks!
Subject: RE: GED-188 Support for Cisco Mobile Agent Replied by: David Lender on 23-12-2011 01:58:16 PM For Mobile Agent or "Remote Agent", the support for it is in the SET_AGENT_STATE_REQ.
From the CTI Server Protocol Documentation:
For Remote Agent login, use ";" to separate the instrument and agent phone number in the AgentInstrument field. Use RA_CALL_BY_CALL or RA_NAILED_CONNECTION in the AgentWorkMode field for the Remote Agent login mode.
This should work for protocol version 13 or higher.