GetLineReq returning: "Item not valid: The specified line was not found"

[cdnadmin]

This document was generated from CDN thread

Created by: Laith Abbas on 16-07-2013 11:00:09 AM
Hi, 

I am trying to use the getLine method with version 9.1. I am giving it a pattern but I keep getting the exception "Item not valid: the specified line was not found"

I am wondering what am I doing wrong Here is the code that I am trying to execute, I hope that somebody will help.

 public static void callGetLine(AXLAPIService service, string ext)       
{           
      GetLineReq req = new GetLineReq();
      req.ItemsElementName = new ItemsChoiceType55[1];
      req.ItemsElementName[0] = ItemsChoiceType55.pattern;
      req.Items = new object[1];
      req.Items[0] = ext; 
      GetLineRes res = service.getLine(req); 
      GetLineResReturn ret = res.@return;
  }

[asdfdddd]

Hello Laith,

Even though the thread isn't the newest I found it and had the same problem.

First of all: Since 9.1 (maybe 8.6 as well), you need to specify RoutePartitionName when trying to get a line.

If you still don't get any replies, you might be running in the same problem as I did, as well. I never got any results while specifying a correct pattern AND the correct route partition name.

So to figure out what the system is expecting from me, I tried to run listLine. The SOAP-Request looks like this:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns="http://www.cisco.com/AXL/API/9.1">
   <soapenv:Header/>
   <soapenv:Body>
      <ns:listLine sequence="10">
         <searchCriteria>
            <pattern>MY_PHONE_NUMBER</pattern>
         </searchCriteria>
         <returnedTags>
            <pattern/>
            <description/>
            <usage/>
            <routePartitionName/>
            <aarNeighborhoodName/>
            <aarDestinationMask/>
            <aarKeepCallHistory/>
            <aarVoiceMailEnabled/>
            <callPickupGroupName/>
            <autoAnswer/>
            <networkHoldMohAudioSourceId/>
            <userHoldMohAudioSourceId/>
            <alertingName/>
            <asciiAlertingName/>
            <presenceGroupName/>
            <shareLineAppearanceCssName/>
            <voiceMailProfileName/>
            <patternPrecedence/>
            <releaseClause/>
            <hrDuration/>
            <hrInterval/>
            <cfaCssPolicy/>
            <defaultActivatedDeviceName/>
            <parkMonForwardNoRetrieveDn/>
            <parkMonForwardNoRetrieveIntDn/>
            <parkMonForwardNoRetrieveVmEnabled/>
            <parkMonForwardNoRetrieveIntVmEnabled/>
            <parkMonForwardNoRetrieveCssName/>
            <parkMonForwardNoRetrieveIntCssName/>
            <parkMonReversionTimer/>
            <partyEntranceTone/>
            <allowCtiControlFlag/>
            <rejectAnonymousCall/>
         </returnedTags>

      </ns:listLine>
   </soapenv:Body>
</soapenv:Envelope>

Here is the response plain (values changed for privacy):

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
   <soapenv:Body>
      <ns:listLineResponse sequence="10" xmlns:ns="http://www.cisco.com/AXL/API/9.1">
         <return>
            <line uuid="{898FCBDF-1000-325D-A13C-966AE25D477B}">
               <pattern>MYLINENUMBER</pattern>
               <description>MYDESCRIPTION</description>
               <usage>Device</usage>
               <routePartitionName uuid="{94F7DB3A-5854-07E9-8F14-CB8C19A48834}">MYPARTITION</routePartitionName>
               <aarNeighborhoodName/>
               <aarDestinationMask/>
               <aarKeepCallHistory>true</aarKeepCallHistory>
               <aarVoiceMailEnabled>false</aarVoiceMailEnabled>
               <callPickupGroupName/>
               <autoAnswer>Auto Answer Off</autoAnswer>
               <networkHoldMohAudioSourceId/>
               <userHoldMohAudioSourceId/>
               <alertingName>Some Alerting Name</alertingName>
               <asciiAlertingName>Some Alerting Name</asciiAlertingName>
               <presenceGroupName uuid="{AD243D17-98B4-4118-8FEB-5FF2E1B781AC}">Standard Presence group</presenceGroupName>
               <shareLineAppearanceCssName uuid="{A03F593C-FE6F-6482-EDF4-0E480512F202}">MYCSS</shareLineAppearanceCssName>
               <voiceMailProfileName uuid="{00000000-1111-0000-0000-000000000000}">NoVoiceMail</voiceMailProfileName>
               <patternPrecedence>Default</patternPrecedence>
               <releaseClause>No Error</releaseClause>
               <hrDuration/>
               <hrInterval/>
               <cfaCssPolicy>Use System Default</cfaCssPolicy>
               <defaultActivatedDeviceName/>
               <parkMonForwardNoRetrieveDn/>
               <parkMonForwardNoRetrieveIntDn/>
               <parkMonForwardNoRetrieveVmEnabled>false</parkMonForwardNoRetrieveVmEnabled>
               <parkMonForwardNoRetrieveIntVmEnabled>false</parkMonForwardNoRetrieveIntVmEnabled>
               <parkMonForwardNoRetrieveCssName/>
               <parkMonForwardNoRetrieveIntCssName/>
               <parkMonReversionTimer/>
               <partyEntranceTone>Default</partyEntranceTone>
            </line>
         </return>
      </ns:listLineResponse>
   </soapenv:Body>
</soapenv:Envelope>

Strange thing is, if I run my GetLine request again, it worked. Using the same parameters! No idea why it didn't before. Maybe the route partition has to be in a cache, which now is after that I've listed them.

So here's the request in Java code I'm using. I don't know what language your code is in. To me, it looks like C#. I'm sure you can translate the code which looks like:

public static void getLine(String phoneNumber, String partition) {
    GetLineReq req = new GetLineReq();
    req.setPattern(phoneNumber);
    XFkType routePartitionName = new XFkType();
    routePartitionName.setValue("MYPARTITION");
    req.setRoutePartitionName(new JAXBElement(QName.valueOf("routePartitionName"), XFkType.class, routePartitionName));
    GetLineRes res;

    res = stub.getLine(req);
    GetLineRes.Return ret = res.getReturn();
}

I don't know whether XFkType is specific to JAX/WS. Maybe you can just simply use string as the partition's name.

Hope it helps

regards

Tobias