cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
138
Views
0
Helpful
0
Comments
cdnadmin
Advisor
Advisor
This document was generated from CDN thread

Created by: Hanspeter Widmer on 09-02-2010 08:01:22 AM
 
In CTIOS below 7.5.6 an Outbound call could be regonized by special call types.
 
Now, how is it possible the trigger a beginning of a such ghost call (a virtual reservation call) on callBeginEvent?
 
02/05/10 15:55:06.702  1040  CTIOSOutOptSSoftphone  Thd(2740)  CCtiOsSession: onEvent( eCallBeginEvent ), EnablementMask = ffffffff
02/05/10 15:55:06.702  1040  CTIOSOutOptSSoftphone  Thd(2740)  CCtiOsSession: onEvent, (PeripheralID:5000 PeripheralType:17
  ConnectionCallID:2130706458 CallType:6 ServiceNumber:4294967295
  ServiceID:4294967295 SkillGroupID:5060 SkillGroupPriority:0
  NumNamedVariables:0 NumNamedArrays:0 CampaignID:4294967295
  QueryRuleID:4294967295 DNIS:7903 DialedNumber:7903 RouterCallKeyDay:0
  RouterCallKeyCallID:0 DeviceID:7903 UniqueObjectID:call.5000.2130706458.7903
  CallStatus:65535 MessageID:eCallBeginEvent
While the seen CallType:6 is to general.
 
Hp
 

Subject: RE: How to identify the new Outbound ghost call (a virtual reservation call
Replied by: Rodrigo Boavida on 06-07-2010 11:20:02 PM
Hi Hanspeter,
 

Unfortunately I don't know the to your question. I'm less experienced than you...
 
And I really need to know how to make the ghost calls through GED 188 into a specific queue/skillgroup. 
Could you tell me how could one do such thing?
 
Also, if you could, I would very much appretiate how could I communicate with the service? Is it socket layer? Some specific structure? Any recomendations?
 
Many thanks in advance!!
 
   
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers
Quick Links