This document was generated from CDN thread
Created by: Hanspeter Widmer on 09-02-2010 08:01:22 AM
In CTIOS below 7.5.6 an Outbound call could be regonized by special call types.
Now, how is it possible the trigger a beginning of a such ghost call (a virtual reservation call) on callBeginEvent?
02/05/10 15:55:06.702 1040 CTIOSOutOptSSoftphone Thd(2740) CCtiOsSession: onEvent( eCallBeginEvent ), EnablementMask = ffffffff
02/05/10 15:55:06.702 1040 CTIOSOutOptSSoftphone Thd(2740) CCtiOsSession: onEvent, (PeripheralID:5000 PeripheralType:17
ConnectionCallID:2130706458 CallType:6 ServiceNumber:4294967295
ServiceID:4294967295 SkillGroupID:5060 SkillGroupPriority:0
NumNamedVariables:0 NumNamedArrays:0 CampaignID:4294967295
QueryRuleID:4294967295 DNIS:7903 DialedNumber:7903 RouterCallKeyDay:0
RouterCallKeyCallID:0 DeviceID:7903 UniqueObjectID:call.5000.2130706458.7903
CallStatus:65535 MessageID:eCallBeginEvent
While the seen CallType:6 is to general.
Hp
Subject: RE: How to identify the new Outbound ghost call (a virtual reservation call
Replied by: Rodrigo Boavida on 06-07-2010 11:20:02 PM
Hi Hanspeter,
Unfortunately I don't know the to your question. I'm less experienced than you...
And I really need to know how to make the ghost calls through GED 188 into a specific queue/skillgroup.
Could you tell me how could one do such thing?
Also, if you could, I would very much appretiate how could I communicate with the service? Is it socket layer? Some specific structure? Any recomendations?
Many thanks in advance!!
