Resolution
To create a new phone user and associate the user with a Directory Number (DN), ensure the phone template includes a Directory Number column.
To do this, perform these steps:
- Open the BAT.xlt template macro file (downloaded from the Cisco CallManager Administration).
- From the Phone-Users worksheet, click the Create File Title button.
This button opens the Field Selection dialog box for the Device Fields and Line Fields.
- From the Line Fields section, select Directory Number, click the >> button to select this field, and click Create.
- When the macro completes, click the Create BAT Format button to generate the necessary template file for import.
Make sure to use the Directory Number field in the template, rather than the Telephone Number field.
For more information, refer to these sections of the Cisco CallManager Bulk Administration Guide 5.0(1):