IP phones 7961 that are registered to Cisco CallManager 4.x receive the wrong softkey template

[TCC_2]

Core Issue

On a 7961 IP phone that is registered to Cisco CallManager 4.x, when a call is put on hold on the primary line, the on hold softkey state set of buttons appear for the third line as well, even when the third line is not on hold. Because of this, it is not possible to transfer calls.

Resolution

In order to resolve this issue, complete these steps:

1. Open the Cisco CallManager Administration Web Page.
   
   
2. Choose Device > Phone.
   
   
3. Locate the phone with the issue, and choose the Phone Configuration Page.
   
   
4. Enable Auto Line Select.
   
   
5. Update and reset the phone.

Refer to these documents for more information:

• Refer to the UI Configuration Menu section of Configuring Settings on the Cisco IP Phone for more information about the Auto Line Select feature.
  
  
• Refer to Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for more information about IP phones.