Created by: Bob Miller on 05-03-2013 12:33:43 PM We are currently running ICM 6 and are moving to ICM 8.5.x. According to the documentation I have the GED-188 protocol is version 7. Does ICM version 8.5.x support protcol version 7? I understand that version 8.5 does support protocol version 14 (which has more features), but if we did not want ot update our API can we continue to use the version 7 API? If we moved to ICM 9.0 does it support protocol version 7? Assuming we are satisfied with the API in version 7, is there any disadvantage to continue to use version 7
Subject: RE: New Message from Bob Miller in CTI Server Protocol (GED-188) - CTI Serv Replied by: David Lender on 06-03-2013 01:56:58 PM Yes, you can continue to use protocol version 7. Note however that you might receive new Calltypes over what you received for in ICM 6. Calltype additions are not considered a change to the protocol, since they are values.
There is an Appendix that lists the protocol changes between versions, so you can accumulate them into what you would need to add to your application to use the newer protocol.
Subject: RE: Is GED-188 protocol version 7 supported by ICM 8.5.x Replied by: Goran Selthofer on 06-04-2013 08:53:31 AM David, what about Protocol 6? Is that supported with ICM 8.5 ? or the same as for 7 stands for 6 as well ?
Subject: RE: New Message from Goran Selthofer in CTI Server Protocol (GED-188) - CTI Replied by: David Lender on 08-04-2013 09:21:30 AM Yes you can use protocol 6 with ICM 8.5 You specify the version you want to use in the OPEN_REQ.