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This document has a collection of links to other documents created by me and others, I hope this can reduce the time and pain some customers feel when interacting with TAC.
I will keep adding documents based on what I see customers struggle the must with.
PLEASE DO NOT LEAVE A COMMENT REQUESTING FOR A DOCUMENT, SEND ME A UNICAST MESSAGE INSTEAD TO firstname.lastname@example.org, I WILL NOT CHECK COMMENTS LEFT ON THIS POST.
This document is separated by sections, I'll try to adjust this based on customer's feedback and note that some links may be duplicated on multiple sections, separated by lines.
No Jabber reports? No problem!
Collecting Jabber Reports
OMG! TAC asked me to get logs, now what do I do!!!
No worries, here are a few docs on how to enable and collect some common logs TAC ask for.
How to collect the event viewer logs from CUCM
Collecting CUCM Traces from CUCM 8.6.2 for a TAC SR
How to collect CCM traces from CLI
Packet Capture on CUCM Appliance Model
Collecting a packet capture from a Cisco IP Phone
Communications Manager RTMT Trace Locations in CLI
How to troubleshoot one-way / no audio issues
Tech Tip: Getting the Original Caller ID When Using Mobility / Single Number Reach (SNR)
Tech Tip: 7911 / 7912 'Monitor' softkey is lost after CUCM upgrade
Tech Tip: Mixed Platform Environment on CUCM Cluster Best Practices
Getting a report of CUCM Devices with IP, MAC, FirmWare version, and more
How to setup a greeting, fail-safe prompt and screening for Meet-Me conference numbers
Transferring Calls Directly to Voice Mail with Cisco CallManager (old but still apply)
How to configure FreeFTPD for Unified Communications