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cnuche
Cisco Employee
Cisco Employee

Bookmark this page if you like it!

 

This document has a collection of links to other documents created by me and others, I hope this can reduce the time and pain some customers feel when interacting with TAC.

 

I will keep adding documents based on what I see customers struggle the must with.

 

PLEASE DO NOT LEAVE A COMMENT REQUESTING FOR A DOCUMENT, SEND ME A UNICAST MESSAGE INSTEAD TO cnuche@cisco.com, I WILL NOT CHECK COMMENTS LEFT ON THIS POST.

 

 

This document is separated by sections, I'll try to adjust this based on customer's feedback and note that some links may be duplicated on multiple sections, separated by lines.

 

Jabber


 

No Jabber reports? No problem!

Collecting Jabber Reports

https://community.cisco.com/t5/collaboration-voice-and-video/collecting-jabber-reports/ta-p/3995188

 


 

CUCM


 

OMG! TAC asked me to get logs, now what do I do!!!

 

No worries, here are a few docs on how to enable and collect some common logs TAC ask for.

 

How to collect the event viewer logs from CUCM

https://supportforums.cisco.com/document/13190526/how-collect-event-viewer-logs-cucm

 

Collecting CUCM Traces from CUCM 8.6.2 for a TAC SR

https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr

 

How to collect CCM traces from CLI

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200953-Collect-CCM-Traces-Through-CLI.html

 

Packet Capture on CUCM Appliance Model

https://supportforums.cisco.com/document/44376/packet-capture-cucm-appliance-model

 

Collecting a packet capture from a Cisco IP Phone

https://supportforums.cisco.com/document/44741/collecting-packet-capture-cisco-ip-phone

 

Communications Manager RTMT Trace Locations in CLI
https://supportforums.cisco.com/document/65651/communications-manager-rtmt-trace-locations-cli

 


Troubleshooting

 

How to troubleshoot one-way / no audio issues

https://supportforums.cisco.com/document/13197626/how-troubleshoot-one-way-no-audio-issues

 

Tech Tip: Getting the Original Caller ID When Using Mobility / Single Number Reach (SNR)

https://supportforums.cisco.com/document/12203236/tech-tip-getting-original-caller-id-when-using-mobility-single-number-reach-snr

 

Tech Tip: 7911 / 7912 'Monitor' softkey is lost after CUCM upgrade

https://supportforums.cisco.com/document/13043811/tech-tip-7911-7912-monitor-softkey-lost-after-cucm-upgrade

 

Tech Tip: Mixed Platform Environment on CUCM Cluster Best Practices

https://supportforums.cisco.com/document/12162851/tech-tip-mixed-platform-environment-cucm-cluster-best-practices

 

 


Reporting

Getting a report of CUCM Devices with IP, MAC, FirmWare version, and more

https://community.cisco.com/t5/collaboration-voice-and-video/getting-a-report-of-cucm-devices-with-ip-mac-firmware-version/ta-p/3995302

 


Config guides

 

How to setup a greeting, fail-safe prompt and screening for Meet-Me conference numbers

https://supportforums.cisco.com/document/12760376/how-setup-greeting-fail-safe-prompt-and-screening-meet-me-conference-numbers

 

Transferring Calls Directly to Voice Mail with Cisco CallManager (old but still apply)

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/26862-transfer-voicemail.html

 

 


Documentation

 

Tools

How to configure FreeFTPD for Unified Communications
https://supportforums.cisco.com/document/54311/how-configure-freeftpd-unified-communications

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