MARS Silent Monitoring for Cisco CUCM / UCCX / UCCE / PCCE
Application integrates with Cisco CUCM ( Cisco UCCX/UCCE/PCCE is not mandatory for the solution )
The solution supports :
- Cisco Jabber Windows Client
- Cisco Desk Phones
- Multiple extensions configured on Cisco IP Phone
- Shared extensions configured on Cisco IP Phone
- Multiple devices/phones assigned to a single user.
The application allows supervisor to silently monitor & whisper/coach a conversation between an agent and a customer without the customer or agent knowing that he/she is being monitored.
Silent Monitor the calls being handled by front desk executive on multiple board line numbers
Multiple supervisors can simultaneously monitor-whisper different agent DN.
Attached is a short write-up on the application.
For more details write to info@parsec-tech.com
www.parsec-tech.com
