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cdnadmin
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This document was generated from CDN thread

Created by: Duc Dang on 06-07-2010 09:08:52 AM
I use 2 Ip phone 7911 to call each other. But, I can't use softkey " answer" when be called. The phone display " that softkey is not active"
 
How can I active that softkey
 
Thank you

Subject: RE: Softkey " Answer"
Replied by: David Staudt on 06-07-2010 07:09:25 PM
Can you provide some more details?  Is this an XML application using the IP Phone Services SDK APIs?
 
If this is just calling phone-to-phone, I would suggest obtaining the latest UCM and phone firmware updates from Cisco.com, and follow up by opening a support case with Cisco TAC if needed.
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