In the Cisco Unity Express, the incorrect configuration of the zero out number can result in the transfer of calls to reception after the # key is pressed.
This issue is documented in Cisco bug ID CSCsa92835.
In order to fix this problem, configure null VM operator number under Voicemail > Call Handling > Voice Mail Operator Number.
This is the difference between the "zero out" and "Voice Mail Operator Number" options:
Refer to the Voice Mail Operator section of Voice Mail Design Considerations for more information.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: