The Cisco Unity Express voice mail rolls back to the receptionist after a message is left or after # is pressed in an attempt to access the delivery options

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Core Issue

In the Cisco Unity Express, the incorrect configuration of the zero out number can result in the transfer of calls to reception after the # key is pressed.

This issue is documented in Cisco bug ID CSCsa92835.

Resolution

In order to fix this problem, configure null VM operator number under Voicemail > Call Handling > Voice Mail Operator Number.

This is the difference between the "zero out" and "Voice Mail Operator Number" options:

Refer to the Voice Mail Operator section of Voice Mail Design Considerations for more information.