Core Issue
This problem occurs if, with Multilevel Administration (MLA) enabled, the user logs in with the Windows account login instead of the Cisco CallManager administrator account information.
Resolution
If MLA is enabled, use the Cisco CallManager administrator account to log in rather than the Windows login. Also, there is Secure Connection check box on the login window. Log into the Real-Time Monitoring Tool (RTMT) when this is checked. For related information on RTMT, refer to Real-Time Monitoring Configuration.
Problem Type
Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)
Call Control
CallManager
CallManager Features
Multiple levels of administrative access (MLA)
Installation, upgrade, password recovery, backup, virus, subsystem, licensing, compatibility, support or other CCM issue
Common Software and Product Issues
Passwords
Failure Type
Error message
Cannot login or logout
When Problem Occurs
During login or logout
Troubleshooting Tools
Real-time monitoring tool (RTMT)
CallManager Errors
Access forbidden the RTMT application cannot be used by this user name and password(insufficient privileges)
CallManager Versions
CallManager 4.x
CallManager Configuration, Administration, Accounts and Passwords
CallManager administration
Operating System Components
Windows
