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A Cisco Unity subscriber does not receive an attached file delivered to a fax machine


Core Issue

Cisco Unity subscribers can have their e-mail messages delivered to a fax machine; however, if there are attachments to an e-mail message, Cisco Unity renders only those attachments with the file extensions specified during setup. Other types of attachments are removed, and Cisco Unity lists the file names at the end of the fax message. The fax server and message classes must also be correctly identified in Cisco Unity.


To view and update fax message classes and file name extensions on the Cisco Unity desktop, perform these steps:

  1. Double-click the Cisco Unity Tools Depot icon.     
  2. In the left pane of the Tools Depot window, under Administrative Tools, double-click Third Party Fax Administration.        
  3. Select your fax server on the list, then confirm the message classes and file extensions.       
  4. Click Apply.        
  5. Restart the Cisco Unity server.

To resolve all other third-party fax integration problems with Cisco Unity, refer to these documents:

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