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Access recordings from UCCX server

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>> The recordings are saved in the following location of the server :

/common/cisco/uccx/rshell/recording      ----- Root location

 

You can download filezilla / WinScp ( free application ) then you can access the above location to get the recorded files present on the server .

 

Now for that you need to first set the password for recording server . For that go to ccx administration page > tools > Password management and create password for “ Recording SFTP User “

 

To access recording username is  “uccxrecording “

Informational :

 For purging the recrdings refer -

Below is the CLI guide which mentions the same cUCCX 10.5.X version ;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/maintain_and_operate/guide/UCCX_BK_CEE84C5F_00_cisco-unified-contact-center-express-operations-guide-10-5/UCCX_BK_CEE84C5F_00_cisco-unified-contact-center...

 

 

CAD troubleshooting guide :

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01011...

 

 

Thanks

Manu Kandwal