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After a Cisco CallManager Extension Mobility user logs out, the IP phone reboots instead of reconfigures

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Core Issue

Domain Name System (DNS) errors most often are the cause of this issue.

Resolution

To resolve this issue, refer to these Cisco bug IDs:

For a workaround, this problem has been linked with DNS failures on resolving the Cisco CallManager's name. Correct the DNS failure by changing the database to use IP addresses instead of names, or update the DNS database with the name of the Cisco CallManager.

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