Problem Description:
After Reboot, CCM PG not coming UP.
Symptom:
OPC process continuously crashing and mini dump are generating.
Troubleshooting:
OPC log:
08:13:08:703 pg1A-opc Fail: Assertion failed: maxTotalBytes > (2 * maxFileBytes). File: .\Capplay.cpp. Line 1272
08:13:08:734 pg1A-opc Trace: CExceptionHandlerEx::GenerateMiniDump -- A Mini Dump File is available at logfiles\opc.exe_20150113081308703.mdmp
08:13:09:000 pg1A-opc Unhandled Exception: Exception code: 80000003 BREAKPOINT
Fault address: 7D61002D 01:0000002D C:\WINDOWS\system32\ntdll.dll
Registers:
EAX:00000000
EBX:7D4D8E8F
ECX:7EFDD000
EDX:006C1A18
ESI:0012F020
EDI:7D61F16C
CS:EIP:0023:7D61002D
SS:ESP:002B:0012E324 EBP:00000001
DS:002B ES:002B FS:0053 GS:002B
Flags:00000246
Call stack:
Address Frame
7D61002D 00000001 DbgBreakPoint+0
Workaround:
When CaptureMessage is enabled, Total Max Capture Data must be greater than the twice the size of Max CaptureFile Size
Check what the value in below registry is it set to 1?
HKEY_LOCAL_MACHINE\SOFTWARE\ Cisco Systems, Inc.\ICM\instance_name\PG1A\PG\CurrentVersion\OPC\CaptureMessages
What’s the value set for below registry?
HKEY_LOCAL_MACHINE\SOFTWARE \Cisco Systems, Inc.\ICM\ instance_name \PG1A\PG\CurrentVersion\OPC\CaptureDataFileMaxBytes
HKEY_LOCAL_MACHINE\SOFTWARE \Cisco Systems, Inc.\ICM\ instance_name \PG1A\PG\CurrentVersion\OPC\CaptureDataFileTotalMaxbytes
Is CaptureDataFileTotalMaxbytes > 2* CaptureDataFileMaxBytes ? If no please set the value according ly.
