After the password for the Cisco CallManager administrator account is changed, unable to authenticate to RTMT with same username and password and receives "Access is denied, please make sure user name and password are correct and try again" error message

[TCC_2]

Core Issue

This issue occurs when the password set for the User account, which logs into the Cisco CallManager, consists of any special characters, for example !@#$ and so forth.

Resolution

In order to resolve the issue, reset the password again since the Real-time monitoring tool (RTMT) User account credentials do not allow the use of any special characters.

Refer to the Passwords Used in Cisco Unified CallManager Configuration section of Problems Caused by Password Changes for more information.

This document applies to Callmanager 3.x and 4.x.