After the user enters the username and password in Cisco CallManager, the phone displays the "Request Denied: Not allowed to log into multiple devices or User Logged in Elsewhere" error message

[TCC_2]

Core Issue

The user is already logged into another phone.

Resolution

Select Devices > Phones, and determine which phone that has the user's directory number associated with it.  In that phone's page, click Logout.  Now the user should be able to log in on the new phone.

For more details about resolving Cisco CallManager extension mobility issues, refer to these documents:

• Troubleshooting Cisco CallManager Extended Services
• Troubleshooting Extension Mobility in Cisco CallManager 3.1