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After the user upgrades to CallManager 3.3(3), AutoAttendent does not work and the AppAdmin pages are not accessible

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Core Issue

These actions do not resolve the issue:

  • Reinstalling the Java Telephony Application Programming Interface (JTAPI) plug-in
  • Rebooting
  • Recreating the user
  • Re-associating the user with the route points and Computer Telephony Integration (CTI) ports

Resolution

After an upgrade to Cisco CallManager, a reinstallation of Extended Services is required. After reinstalling Extended Services, AutoAttendent operation and access to the AppAdmin web pages is restored.

For more information on the interoperability between Cisco CallManager and AutoAttendant, refer to these documents:

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