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Agent Greeting for Cisco CUCM / UCCX / UCCE / PCCE

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MARS Agent Greeting application for Cisco CUCM / UCCX / UCCE / PCCE
Supports Cisco Desk Phones
Supports Cisco JABBER Windows Client
Plays out greeting messages for Inbound Calls
Plays out greeting messages for Outbound Calls
Application can welcome the caller, identify the agent, and include other useful contextual information.
With MARS Agent Greeting, each caller can receive a clear, well-paced introduction.
The application saves the agent, from having to repeat the same introductory phrase for each call.
It also gives the agent time to review desktop software screen pop while the greeting plays.

The application integrates with Cisco CUCM.
The application plays out a prerecorded greeting audio file to incoming calls landing on Cisco phone DN configured in the application.
The greeting file is played out to both the caller & agent on call connect ( i.e. when user/agent answers the incoming call on Cisco phone)
Application can be configured to play the greeting message for both inbound and outbound calls.

 

MARS Agent Greetings application VIDEO : https://lnkd.in/fV8VA8W

 

PFA a short write upon the application

For more details please write to info@parsec-tech.com

www.parsec-tech.com