MARS Agent Greeting application for Cisco CUCM / UCCX / UCCE / PCCE Supports Cisco Desk Phones Supports Cisco JABBER Windows Client Plays out greeting messages for Inbound Calls Plays out greeting messages for Outbound Calls Application can welcome the caller, identify the agent, and include other useful contextual information. With MARS Agent Greeting, each caller can receive a clear, well-paced introduction. The application saves the agent, from having to repeat the same introductory phrase for each call. It also gives the agent time to review desktop software screen pop while the greeting plays.
The application integrates with Cisco CUCM. The application plays out a prerecorded greeting audio file to incoming calls landing on Cisco phone DN configured in the application. The greeting file is played out to both the caller & agent on call connect ( i.e. when user/agent answers the incoming call on Cisco phone) Application can be configured to play the greeting message for both inbound and outbound calls.
Hi All, I need one help on monitoring Cisco CVP license live usage.We have 15 CVP servers and customer wants to view the live license (Call & VXML server) usage for all the 15 servers from his local desktop/ remotely. Of course the usa...
My company has recently moved to CUIC 12.1 and I have created multiple saved reports. When I return to my reports next day or next week (no time pattern), the default filters for "Time Range" change from All Day to a custom range I have not selected. Typi...
Hi,We are using the Cisco 7841 SIP. when a call is ringing in on the phone, we don't see a way to get another line for a dial tone and make a call. Pretty much we can't make a call when the phone is ringing. any idea? thanksBenito
Hello All,We just added a new feature to Blind Transfer customer callers to a Post Call Survey. Everything appears to be working great, except I noticed that the incorrect Caller-ID is being displayed in the Database where the Post Call Survey writes to, ...
Trying to use with Windows 10. I can talk through my Skullcandy Bluetooth Ear Buds, but I cannot hear anything on them.Is there something I am missing? When I do the tuner, I cannot hear the wave file.