cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Alphanumeric Data DTMF Input In IVR- CVP IVR

431
Views
0
Helpful
0
Comments
thanvi200115673
Beginner

Hi,

 

How to enter /input  Alphanumeric as DTMF in IVR; does CVP/Call studio has any mechanism /inbuilt  element or logic to recognize Alphabets?

We got a new requirement that loan number will have first character as alphabets;

for A123456;B123456 etc. First character can be A-Z; this is dtmf application only;

UCCE12.5; CVP/callstudio 12.5

 

Create
Recognize Your Peers
Content for Community-Ad