Cisco is pleased to announce that Release 10.6 of Cisco Unified Contact Center Express (Unified CCX) has reached First Customer Shipment (FCS).
In release 10.6, Unified CCX rounds out its omnichannel solution with the addition of email handling and video-enabled customer care. The new email feature enables agents to handle routed emails as well as multisession chat through the Cisco Finesse desktop. The new email feature, like multi-session chat, is supported by Cisco SocialMiner 10.6 and allows agents to handle multiple emails at a time. Unified CCX 10.6 also adds support for video collaboration with Jabber Guest, a Remote Expert solution, for highly effective, video-enabled, customer care. This feature is also supported in Unified CCX release 10.5.
The 10.6 software releases of Unified CCX and Cisco SocialMiner are available immediately.
New Unified CCX and Finesse customers may use Cisco Commerce Workspace for new orders. Existing customers with a valid service contract and Cisco Unified Communication Software Subscription can order upgrades by using the Product Upgrade Tool.
I have this scenario with a customer and I'm not sure how to apply it.
Is it possible to make the 2 FXO lines on Site A only accessible for users on Site B?
Meaning users on Site A cannot use these 2 FXO lines.
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Hi teams, i have a case for ATA 191. This ATA is new. i just enable web access for this ATA, and never make new password. Default password should be admin/admin, cisco/cisco. but does not work.
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Where can I download the "Cisco Meeting Server" and "TelePresence Management Suite" icons used in the design below?
What is the URL?