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Ask the Exert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond

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Community Manager
thru

This topic is a chance to discuss more about  the new features in Unified Contact Centre Express 11.0 and what to expect in 11.5. The discussion will be focused around the new features and functionality such as Finesse IPPA, Remote Expert Mobile integration and so on. This is also a chance to discuss about upgrade mechanisms and planning for the 11.0 upgrading, while also positioning your customers for the 11.5 release coming in the next few months.

 

To participate in this event, please use the Join the Discussion : Cisco Ask the Expert  button to ask your questions

Ask questions from Monday, July 25 to August 5th, 2016

Featured Expert

Abhiram Kramadhati is a Technical Solutions Manager with the Contact Centre business unit. He has been working with Cisco Contact Centre since he joined Cisco. During his five years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in collaboration (40065).

Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the  Contact Center Community 

Find other  https://supportforums.cisco.com/expert-corner/knowledge-sharing.

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4 Comments
Contributor

Hello:

I have a question, but the reply button is hidden. Thanks

Regards

Community Manager

Hello Carlos,

Can you please try again? You should be able to post now.

Best Regards,

Monica Lluis

Beginner

What is Per VLAN STP ? What is the roll in STP ?

Beginner

Why cisco does not have a desk phone with a wireless handset similar to a panasonic TGP KX-550 or why does a cisco wireless ip phone not compatible with UCCX/Finesse.   Does cisco think that companies using the call center/contact center feature of the system have people that will only seat at their desk to answer the calls?

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