Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

[Lisa Latour]

Welcome to the Cisco Support Community Ask the Expert conversation.  This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.

Monday, January 19th, 2015 to Friday, January 30th, 2015

Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.

Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS)  Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.

** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **

Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video  community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th, 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

[Deval Tetar]

Hi,

will there be any web seminar on how to deploy and what are challenges...

or this is discussion to resolve problem we are facing while deployment.

[Lisa Latour]

hello Deval ..  This will be just a place/discussion for people to ask/post their questions.  Mohammed and Harmit  will start reviewing the questions starting Monday.. Jan 19th. 

However we've had many Cisco Unified Communication Management (UCM) events in the past - and MORE to come soon!  You can find ALL Events on the Knowledge Sharing Page in the Expert Corner..  Or from the Home Page click on the > Participate in Events button.

If you are looking for recorded Webcasts from previous events..  Please look and search through the EVENTS tab on the IP Telephony landing page.. 

You can also subscribe to receive notifications on upcoming Cisco Unified Communication Management (UCM) events by tailoring your preferences in your profile. or by following the community.

Hope this helps!