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Ask the Expert: Cisco TelePresence for the Enterprise

Community Manager

Welcome to the Cisco® Support Community Ask the Expert conversation.  This is an opportunity to learn and ask questions about Cisco Telepresence® for the enterprise. 

Cisco experts Jaret, Fernando, and Fred will be covering all Cisco TelePresence products.  Topics include Cisco TelePresence endpoints and TelePresence infrastructure such as the Cisco TelePresence Video Communication Server (VCS), Cisco Expressway Series, Cisco Unified Communication Manager (CallManager), Cisco TelePresence Servers (MSE 8710, on Virtual Machine, etc.), MCU (MSE 8510, etc.), Cisco TelePresence Management Suite (TMS), and all other Cisco TelePresence related devices.


Jaret Osborne is an 8-year Cisco Advanced Services veteran.  In his Advanced Services tour, Jaret has covered all aspects of Cisco Unified Communications and TelePresence products, including both enterprise and service provider verticals. Most recently Jaret has been working with global service providers supporting their Cisco TelePresence as a Service offerings while also incubating new cloud services at Cisco.



Fernando Rivas is a Cisco Advanced Services NCE, starting in the Cisco Technical Assistance Center (TAC), 2007, on the Collaboration Technology Team mastering the Cisco Unified Communication  technologies and specialized in call control CUCM,VCS) and  conferencing (MeetingPlace, Telepresence). In 2011, he joined Cisco Advanced Services as a member of the Cisco Collaboration team and participated in several Cisco TelePresence and video-related technologies deployments. Currently he is a member of the Video Cloud Technology Team, supporting video exchanges in several and architecting new private video cloud solutions for large enterprises. Fernando holds a routing and switching CCIE® certification (22975).


Fred Mollenkopf  is a Cisco Advanced Services Network consulting engineer working at Cisco for the last 7 years. Fred has led some of the largest Cisco Unified Communication and Collaboration deployments done for Cisco customers and partners. Over 15 years’ experience in data networking with a specialization in Cisco Unified Communications in 2004. Currently he is a member of the SP Video Advanced Services Team, supporting SP video exchanges and the Cisco Telepresence solutions.  Fred maintains an active CCIE® in Voice (17521).


Remember to use the rating system to let Jaret, Fernando, and Fred know if you have received an adequate response. 

Because of the volume expected during this event, Jaret, Fred, and Fernando might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video Community, under the sub-community TelePresence, shortly after the event. This event lasts through August 15, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

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