Ask the Expert: Cisco Unity Connection Single Inbox (Unified Messaging)

[Lisa Latour]

This Ask the Expert session will cover Unity Connection Single Inbox feature (Unified Messaging). This will give you an opportunity to learn, configure and troubleshoot issues on Unity Connection integration with Exchange/Office 365.

Ask questions from Monday, June 8th to Friday, June 19th, 2015

Pandian Ponnusamy is a customer support Engineer in Cisco TAC based out in Bangalore, India. He has total 6 years of experience and his area of expertise covers Cisco Unity and Cisco Unity Connection. He graduated with a  bachelor of Electrical and Electronic Engineering. He has achieved certifications for CCVP, RHCE and pursuing VCP.

Swathi Ranganatha is currently Customer support engineer in Cisco TAC, backbone team for Unified communications. Areas of expertise include Cisco Unity and Cisco unity connection and has a overall 4 years of industry experience. She holds CCVP and RHCE certifications

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[sivaraman.jagadeesan1]

Hi Experts,

We have multiple exchange servers in our environment, how many unified messaging accounts we can configure on the unity connection.

Regards,

Siva

[paponnus]

Hi Siva, 

If you have multiple versions of Exchange servers, then you will have to create one unified messaging account for Exchange 2003 servers, one for Exchange 2007/2010/2013 and one for Office 365.

Unity connection supports a maximum 20 unified messaging services per cluster.

The table in the following link explains in detail about the considerations for creating unified messaging accounts based on exchange versions:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#89426

Regards,

pandian